Customer Experience Manager
Il y a 5 mois
ORAC: Give walls personalityORAC is een Belgisch familiebedrijf en internationaal toonaangevend in het ontwerpen en produceren van hoogkwalitatieve 3D-ornamenten. Het ruime aanbod bestaat zowel uit plinten, kroonlijsten, wandpanelen en decoratieve elementen als profielen voor indirecte verlichting. De producten worden wereldwijd verdeeld in meer dan 90 landen.
Sinds de start van het bedrijf, ruim 50 jaar geleden, staat permanente vernieuwing op vlak van technologie, materialen en design centraal. Dat bewijzen de vele innovaties in onder andere kunststoftechnologie. Die aanpak staat volledig in het teken van de ORAC-filosofie: creativiteit stimuleren en gebruikers inspireren om bijzondere ruimtes te creëren die hun persoonlijkheid en karakter in de verf zetten. De Orac Decor®-producten maken dat op een eenvoudige manier mogelijk door eenvoudige installatie, veelzijdigheid en gebruiksgemak. Van functionele plint tot karaktervolle kroonlijst: ORAC staat voor volledige creatieve vrijheid volgens je eigen stijl en persoonlijkheid.
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**Customer Experience Manager - Emerging Markets**
**With an eye for interior designor two**
**Are you an ambitious Customer Experience Manager? Perfect Our Team Emerging Markets - located in Ostend - is currently looking for a key player to support and lead the next challenges. OhHang on. We haven't told you who we are yet. Let's start with that**
At Orac, we believe every wall is a blank canvas. Where others see a flat surface, we see a world of possibilities. Welcome in the world of Orac. The world of architectural elements, made for walls.
We are a family-owned Belgian company that has been a leader in architectural elements for walls for over 50 years. From our headquarters in Ostend, our innovative products are available across Europe, from Paris to Köln, London, Barcelona, Slovakia, Lecce, and beyond.
Our commitment to sustainability is at the heart of everything we do. We strive to make a positive impact not only today but also for future generations. Sustainability is a core value that guides our choices—choosing the good one for our planet, people, and community.
We believe in a world in which digital technologies and data enhance the customer experience. A solid digital backbone combined with strong local teams is a powerful mix for our growth.
**And we need you for this**
We're looking for a passionate, team-oriented leader with a smart commercial view to join our Customer Team Emerging Markets. As we continue to expand, your role will be crucial in maintaining our commitment to excellent customer service and strategic growth. You'll take the lead in some areas, provide support to others, and always drive the team forward. In addition to leading customer success, you'll manage a variety of projects—from event planning to budgeting—ensuring that our business strategy is both solid and forward-thinking
Ready to become part of it?- You oversee the entire strategic customer success cycle, ensuring top-notch experiences that leave a lasting impression.
- You manage customer success processes with your team, creating "WOW" moments that delight our customers.-
- You work closely with the sales team to create and implement crucial account plans
- You participate in key projects, such as event planning and budgeting, contributing to our growth strategy.
- You act as the main point of contact between clients and Orac’s internal teams, including production, finance, and logistics.
- You guide a team of customer experience specialists, ensuring they deliver outstanding customer success.
- You coordinate sales and marketing activities within your market, ensuring the customer journey is aligned with Orac’s strategy.**This is how we describe you**- You have an university degree and experience in Customer Experience.
- Strong leadership skills with the ability to inspire and challenge your team.
- A pragmatic coach who can balance strategic thinking with fast-paced execution.
- An entrepreneurial mindset and the ability to navigate challenging situations.
- Strong project management and analytical skills.
- Previous experience with CRM systems - Salesforce is a nice to have.
- A knack for data-driven decision-making.
- Willingness to travel within Europe (about 1-2 trips per semester).
- Fluency in Dutch and English.**And of course, our offer to you**
We give personality to walls and opportunities to personalitiesYou will be working in a challenging international environment
- You can expect a key role in an interior design business where you will be able to make a big impact on the organisation. Working in an environment that inspires and excites.
- You’ll be part of a hybrid-working team with a combination of working from home and at our office in Ostend.
- A culture that emphasizes freedom and responsibility.
- A great team of colleagues.
- Participation in company events and team-building activities.PASSION, INSPIRATION and LOYALTY are our values. J
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