Regulatory Operations Specialist I
il y a 2 semaines
**Who We Are**:
**Bandwidth** delivers world-class messaging, voice, and emergency service connectivity for the world's biggest brands. We are the APIs and global network behind the platforms that the Global 2000's use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We're the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That's the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
**What We Are Looking For**:
We are looking for a highly motivated individual who is looking for an exciting opportunity to join a fast-paced, dedicated team. Are you wanting to forge a career with a great purpose, make an impact and never stop learning? If you enjoy multitasking, are highly organised, customer-focused, and are a detailed oriented individual, then this is the position for you
The Regulatory Operations team provides support to the General Counsel. Assisting in the day-to-day operation on a wide variety of tasks, including maintaining and organising files, conducting research, and handling on a daily basis any requests from law enforcement and national regulatory authorities.
**What You'll Do**:
- Process requests from the Law Enforcement Authority (LEA) or any requests received by a National Authority.
- Prepare statistical information and figures in order to submit the information to the National Regulatory Authority (NRA).
- Drive proactive measures towards customers to ensure compliance with Bandwidth Terms and Conditions to reduce the volume of cases received.
- Actively follow up and engage in regulatory and industry group initiatives to prevent numbering misuse.
- Ensure the applicability of internal processes in day-to-day activities.
- Answering any requests and notifications related to Regulatory reports.
- Querying Bandwidth's systems and databases.
- Manage the invoice process and gain approval from the team.
- Work with and influence internal departments and teams to pull and analyse data from internal systems.
- Facilitate the identification, investigation, and resolution of case-related issues identified through analysis of customer data, monitoring reviews, team meetings, and ongoing interaction with the wider team.
- Maintaining structured information on the corporate organisation. Manage registered addresses and office rental spaces by acting as a single point of contact with the providers. Take all administrative steps that might be required to complete any corporate task.
- Liaising with the notary to obtain certified copies, apostilles, etc.
- Obtain company excerpts in the required language.
- Maintain the manuals and documented procedures.
**What You Need**:
- Bachelor's degree (legal background is preferred).
- Personal Interest in Internet and Telecommunication Industry, and experience in this field would be an advantage
- Good working knowledge of Excel.
- Strong Analytical skills and Logical in your reasoning.
- Natural curiosity and critical thinking skills to produce evidence-informed decisions.
- Ability to work within a team environment..
- Tech Savvy, know-how attitude.
- Excellent organisational and time management skills.
- Ability to be flexible and receptive to changing process demands.
- Phenomenal communicator: with excellent written, verbal, and visual communication skills with attention to detail.
- Customer-centric with the ability to understand their needs.
- Proactive mindset.
- English is mandatory, any other language is a strong asset too
**The Whole Person Promise**:
At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home
- We contribute 5-10% of monthly gross salary into your risk insurance, depending on your seniority at the company. This includes retirement, life and disability cover.
- Hospitalization insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- 100% transportation reimbursed for journeys done by public transport
- Meal vouchers, eco-vouchers, and gift vouchers
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day eve
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