Meeting Planner
Il y a 6 mois
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
At American Express Global Business Travel (AMEX GBT), we’re powering progress through travel. Our unrivalled choice, value and experience make us the world’s most trusted leader in corporate travel and events. We have an ambitious internal and external growth agenda, and we need talented, bright, and driven people to continue to pave the way.
This Meeting Planner role will deliver an innovative and quality meetings consultancy for an important pharmaceutical client, providing a complete service including venue sourcing and contracting, maximizing commercial opportunities with suppliers, production of proposals and after event support including invoicing and reporting. You will interpret a client’s brief and create events to their precise requirements, with responsibility for the full research of the event elements as well as negotiations with vendors and preparation of costings and proposals, building event timelines and confidently communicate this to the client, achieving outstanding quality and customer satisfaction standards.
Key responsibilities:
- Maintain and grow the relationship with local key clients through consultative service.
- Working with suppliers to secure savings and add value, maximize all commercial opportunities for GBT Meetings and Events.
- Effective planning and management of client projects and delivering outstanding service to their specification.
- Excellent venue knowledge - maintained by visiting & researching venues. Maintaining up to date knowledge of key locations and venues.
- Demonstrate commercial awareness through recommendations to clients and negotiations with suppliers.
- Accurate data inputting of clients’ requirements into Cvent Event Management tool keeping each enquiry up to date with any amendments. All files to be processed promptly to ensure commissions are collected and returned to the business in the most efficient manner.
- Working closely with team leader for all financial sign off as well as any high-level client meetings or decision making. Communicate with team leader for support on all financial and final decisions regarding a group. Prepare costing proposal through to final billing reconciliation process
- Achieve targeted financial results showing significant savings on client meeting spend.
- Undertake continuous self-development and training to ensure outstanding quality and customer satisfaction standards are achieved as measured by CSAT and or post event evaluations
Skills /Qualifications:
- Bachelor’s degree in the Events / Hospitality / Travel Industry preferred
- Solid knowledge and experience within the Event / Travel Management or Business Travel industry
- Exceptional organizational skills with the ability to prioritize responsibilities and tasks, meet client deadlines and turnaround high volumes of requests in peak periods.
- Must be customer and internal stakeholder-advocate; willing to do what it takes to surpass client expectations. Having customer service experience is a plus.
- Outstanding communication skills, able to communicate at various levels of the organization and tailor written and verbal messages to fit particular audiences; client-facing experience required.
- Good negotiation & problem-solving skills with the ability to leverage relationships to solve challenges.
- Working knowledge of appropriate technology to prepare costing proposal through to final billing reconciliation process. Experienced in Cvent would be an advantage.
- Ability to maintain a high level of accuracy and confidentiality.
- Exceptional attention to details and ability to accurately capture a wide range of data.
- MS Office proficiency.
- Fluency in English and Dutch.
General:
This is a hybrid role with one day per week based in our Brussels office (central location) with travel costs reimbursed.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Get mental and emotional health support for you and your immediate family through one-on-one professional counselling sessions, on-demand webinars, and crisis support.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, a
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