Quality Manager

Il y a 2 mois

Brussels, Belgique citydev.brussels Temps plein

**VOTRE MISSION**

En tant que responsable qualité vous apportez votre expertise aux départements de la Rénovation Urbaine (RU) dans le domaine du logement moyen en vue d’en optimiser la qualité sur les plans technique et commercial et inciter à/coordonner l’implémentation au sein des projets de la RU les objectifs du Contrat de Gestion établi entre la Région de Bruxelles-Capitale et citydev.brussels.

**VOS ACTIVITÉS**
- De façon générale:

- Se tenir au courant de l’évolution de la législation, des matières ou des techniques pouvant concerner le logement et son développement ;
- Veiller à la gestion de l’information et des documents nécessaires à l’accomplissement de la mission ;
- Identifier et signaler les problèmes éventuels et proposer des solutions ;
- Identifier et synthétiser les tendances sociétales ;
- Participer à des colloques, séminaires, voyages d’étudesayant trait au logement et faire des comptes rendus circonstanciés ;
- Participer au Conseil consultatif du logement ;
- Pour l’aspect administratif:

- Optimaliser de manière permanente les cahiers spéciaux des charges (CSC) pour les marchés de services - études, de promotion, de travaux ou de design and build ;
- Améliorer et mettre à jour le descriptif du logement conventionné élaboré par citydev.brussels ;
- Etudier les aspects de l’après-vente du logement (vieillissement et entretien, charges d’occupation, dimension de la copropriété) et faire des propositions, le cas échéant, à intégrer dans les CSC ou le descriptif du logement ;
- Pour l’encadrement des acquéreurs:

- Identifier les problèmes dans le cadre des réceptions provisoires et définitives, assister l’ombudsman (M/F) et proposer des solutions ;
- Faire réaliser les enquêtes de satisfaction pour la rénovation urbaine et proposer un plan d’actions en conséquence ;
- Pour la commercialisation:

- En coordination avec le service commercial en charge des ventes de logements, optimiser l’ensemble des documents de vente et leurs annexes, et ajouter une note explicative sur les réceptions dans le cadre de la loi Breyne après analyse du besoin ;
- Soutien au service commercial via la fourniture du matériel nécessaire (brochures, dépliants, fiches, website, médias sociaux,...) ;
- Analyser les projets en vue d’optimaliser les documents ayant un impact sur la gestion de la copropriété, tels que l’acte de base, les Règlements d’Ordre Intérieur (R.O.I), etc. ;
- Accompagner l’acquéreur sur l’usage d’un logement durable et collaborer avec la personne en charge du processus participatif en vue d’identifier des pistes d’amélioration ;
- Pour le process:

- En soutien à la cellule acquisition analyser les opportunités d’acquisition d’un point de vue programmatique, urbanistique et techniques ;
- En collaboration avec le département programmation et développement:

- Centraliser les CSC-types et intégrer les modifications nécessaires ;
- En appui et en collaboration avec les développeurs, rédiger les nouvelles clauses nécessaires aux développements pilotes ;
- Contrôler la qualité des plans de manière à assurer la pérennité des caractéristiques du logement RU (fonctionnalité, aménagement aisé, lumière naturelle, relation entre les pièces ) ;
- Participer le cas échéant à l’analyse de la qualité architecturale, urbanistiques et développement durable des offres ;
- Faire participer le personnel à l’évolution de la qualité du logement ;
- Assister à l’intégration des nouvelles recrues (visites de sites, histoire/esprit de la RU)
- Contrat de gestion:

- Lors de l’élaboration du nouveau contrat de gestion, proposer les tendances innovantes à développer ;
- En collaboration avec les gestionnaires de projets, analyser et piloter les différents thèmes repris au sein du contrat de gestion (circularité, biodiversité ) et implémenter les résultats en mode opérationnel.

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