Operations Director
Il y a 7 mois
JLL supports the Whole You, personally and professionally.
We are looking for an Operations Director for newly account across Europe for an Internationally focused UK organisation.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Purpose
The role is responsible for delivery of operational services on the account, with four direct reports. The Operations Director drives the account by managing all operational functions in region through a number of regional managers. The Ops Director will also work closely with the head of Engineering, ESS, EHS, Workplace Experience, Sourcing, Finance, Technology & BI, HR, and Transformation being the key enabler for successful delivery at sites as well as continuous improvement in efficiency and quality.
This role is the key number two role on the regional account working in close partnership with the Regional Account Director.
The Operations Director is integral to supporting the Regional Director to drive and deliver a high level of client satisfaction, establishing and managing their team, delivering key initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent E2E delivery to meet contractual obligations, achieving the desired outcomes and objectives of the account.
What this job involves
Provide effective contract governance to ensure that all sites deliver to the objectives and performance measures of the contract.
Ensuring that all staff are aware of, and comply with, their responsibilities under the contract with particular emphasis on the schedule, cost, compliance, communication, handover management, technology and BI as well as document control.
Implement, manage, enhance, and monitor the delivery of core team
Experience, Sourcing/contractor management, hard services, account management across regions
This position will interact with the client team to ensure implementation of best-in-class solutions/ strategies/processes/governance/technology and operating procedures.
Ensure program is meeting all its delivery and commercial targets
Ensure key project milestones are being met across all sites by platform SME’s
Standardization and development of process using advanced tools
One point of contact for operations
Ensure consistent processes & tools applied regionally including but not limited to tendering, change management, scheduling, quality control and quantity surveying and monitor compliance
BI - data/dashboard management to enable strategic decisions
Support the Regional Director to drive and achieve desired outcomes and objectives and objectives for the account including P&L, contract, risk, enhanced commercial/operational value to the client
responsibility to ensure account is meeting all its KPI’s, related to schedule, costs, and quality
Pipeline and headcount planning and client alignment
Contract owner/liaison for both client and JLL teams
Training and Development for Program staff in liaison with HR Business Partner
Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
**Skills**:Demonstrated strong client relationship skills - able to interact and interact face to face/virtually with external clients
Demonstrated strong people management skills - ability to lead team effectively, train/coach/mentor them well and promote diversity and inclusion through open, constructive and collaborative relationships at all levels
Understands the dynamics of a matrix environment and actively works through influencing and collaboration
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident
Flexible - able to adapt and effectively deal with rapidly changing, stressful situations. Ability to manage multiple work assignments simultaneously, manage multiple or conflicting priorities
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Advanced negotiation skills.
Process driven, ability to structure effective procedures
Strong analytical ability and attention to detail.
Excellent numerical, commercial, and financial acumen
Exhibits honesty & trustworthiness, Clar
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