Sales Support Specialist

il y a 1 mois

Zaventem, Belgique IKEA Temps plein

**Job ID**: 265035

**Date posted**: 12/11/2024

**Who you are**

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver a multi-channel experience that adds value to the many people and inspires a home furnishing movement.

To support the Sales function in gaining insight of sales performance, with focus on online channels by defining, developing and delivering reports and analysis that enables tactical and operational business improvements and decision.
You have a:

- Deep understanding of online analytics and other tools to follow the performance online
- Deep knowledge of how data and insights about customer interactions can be translated into seamless solutions
- Broad knowledge of ecommerce processes.
- Broad knowledge of data analytics and the performance metrics for sales
- Good knowledge of the multichannel reality and online customer behaviors
- Good knowledge of operational plans and goals as well as follow up on KPIs
- Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
- Broad knowledge of how to optimize the customer experience across physical and digital touchpoints and content to increase the likelihood that customer visits convert to sales
- Broad knowledge of how to identify and realize opportunities for add-ons, cross-selling and up-selling of retail products and services to fulfil customer needs
- Broad expertise in Power BI
- Because the job includes proof reading NL and FR, very good knowledge of the 2 languages is a must

**A day in your life with us**

You will:
Coordinate Pricing process: Prepare tools and insights to support Business Leaders in their pricing process. Ensure pricing is achieving the targeted financial frame. Communicate changes and implement changes in a smooth way in the different tools.

Work with Sales Performance Leader to monitor online sales and gross margin performance, identify deviations, and activate the business via Business Leaders

Act as a member of the Selling team and proactively contribute to Selling plan/output in order to deliver to the common objectives and goals

Act as a member of the E-commerce team and proactively contribute to E-commerce plan/output in order to deliver to the common objectives and goals

Continuously identify opportunities and make recommendations to improve online channels effectiveness by drilling into data in order to support sales, profitability and conversion rates.

Create, maintain, distribute and communicate standard dashboards and reports to be used throughout the business, including the on-line sales tree.

Collaborate across the organization to define and develop reporting and analysis, based on KPIs, in order to optimize digital channel content and functionality.

Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact

Contribute to the integrated multichannel executions/output of the selling function in order to contribute to the business goals

Measure performance of output in online sales activities to maximize efficiency and effectiveness, and to ensure performance excellence throughout the year

Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA

Perform selling administrative tasks including activity-related administration, range management, updating sales steering tools

**Our team within IKEA**

Some would call us idealists who want to change the world, but we are firm believers that we actually can have a positive impact on people, society and planet. We put our heads together to solve the big questions: how IKEA products can become circular by using material and resources in the best way, how to improve the lives of the people who create our products, and how IKEA can benefit the communities where we operate.

At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.
In addition to a competitive remuneration, we offer:

- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- We also offer extra-legal holidays, seniority holidays and for full-time colleagues 6 extra days off

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