Service Planner
il y a 21 heures
Company Description
TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
**Job Description**:
- Ensure continuous communication with all stakeholders (internal and external) on Service interventions.
- Analysis of order related services and look for adherence to requested delivery dates, cost efficient solutions, productivity of Field Service Engineers and customer
- and employee satisfaction.
- Use IT systems
- Liaising with customers, the service teams in Hubs and other departments (Finance, Project Management, Shipping and Warehouse )
- Having a clear understanding of the company's policies and vision and how the Back-office and Service contribute to these.
**Qualifications**:
- Excellent communication and facilitation skills with demonstrated ability to work in a team
- Demonstrated ability to present complex information and issues in a user-friendly manner
- Excellent organizational attitude, knowledge of Service Back-office processes management and strong follow-up skills
- Ability to relate to customers, their views and issues, locally and in other countries and cultures
- Strong in correct & accurate work, passionate about Service (products)
- Experience with MS office & ERP system is a plus
- Can easily communicate in French, Spanish and English (other languages on top are considered as a plus)
Additional Information
- You love having hectic days
- You perform operational tasks, while not losing track of the bigger picture
- You are a team player with an eye for details
- Strong organizational and time management skills
- Teamwork is a second nature
- Computer skills are crucial - IFS / SAP, excel, etc.
- You like to work in a fast growing, - moving and international environment.
- You like variety, you adapt yourself easily to different environments and you are eager to learn.
- You innovate.
- You communicate smoothly.
- You are creative and flexible.
- You act positive and customer oriented.
- You finish what you start.
- You can handle pressure.
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