Transformation Lead

Il y a 3 mois


Brussels, Belgique Mobile Vikings Temps plein

**The Role**:
As the **Transformation Lead for Customer Care**, you will take the lead in reshaping our customer service approach and model. Your primary responsibility will be to analyze the current state, envision an ideal future state, and construct a strategic roadmap to bridge the gap between the two.

You’ll be responsible for **using innovation and automation** to make our care model, processes and journeys smarter, all while maintaining the perfect balance between scalability, efficiency, and the unique viking DNA that sets us apart.

This won’t be a solo effort - you’ll have a team of a minimum of three experts working with you. Together, you will drive the implementation of impactful changes in both the short and long term, **enhancing the overall customer care experience** for both our Vikings and care agents, you will take the lead in reshaping our customer service approach and model.

**Your main responsibilities are**:

- **Strategic Vision and Roadmap**:You’ll dissect our existing customer care model, crafting a cohesive vision of a synchronized customer experience, and crafting a crystal-clear roadmap to facilitate the transition.
- **Transformation Implementation**:Guiding collaborative initiatives, you’ll rev up our customer care’s efficiency, effectiveness, and personalized touch. You’ll deftly track progress and pivot as necessary, grounded in data insights.
- **Balancing Scalability and DNA**:You’ll strike a harmonious balance between scalability and our unmistakable Viking DNA in customer interactions, optimizing efficiency while retaining that personal charm.

**You are the one**:

- Who has a bachelor or master degree or equivalent work experience for at least a few years.
- Who has a hands-on and **pragmatic way** of working
- Who shows strong **interpersonal skills**, is a strong team player and is capable of convincing others.
- Who isn’t afraid of taking decisions and chasing others.
- Who stands for **efficiency, flexibility and autonomy**.
- Who isn’t afraid of taking initiatives and thinking outside one’s role.
- Who, after reading all this, says “This is it

**In return, you get...**:

- The possibility to make a difference all while rocking an **empowering role** At Mobile Vikings, we work hard, but the right to disconnect is equally important
- The chance to work in a cool office at least **2 days a week**. Just imagine walking into a space that is thoughtfully designed with modern aesthetics and vibrant colors. Our offices are not only functional, they are an extension of our **company culture.** The best colleagues from around the world and with the most diverse interests and passions. Although we have a very divers group, our company language is English, but we also speak in puns and memes
- Let’s not forget the delicious coffee accompanied with the (more than) occasional snacks.

**Is this all you ever hoped for?**:
Then don’t waste time and apply.
- a letter of motivation.
- your CV.
- Let’s do this



  • Brussels, Belgique HAYS Temps plein

    Transformation Leader position - Hays is looking for an Agile Transformation Lead for one of our clients in Brussels._ Are you an experienced, collaborative, and resilient Agile Transformation Leader with a passion for embracing new ways of working? Do you excel at change management? If so, this opportunity could be the next step in your career! **The role...


  • Brussels, Belgique Solvay Temps plein

    Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the...


  • Brussels, Belgique NRB Temps plein

    La transformation numérique fait partie de votre ADN? _Vous souhaitez poursuivre votre_ carrière et grandir au sein d'un des leaders IT en Belgique?_Rejoins **NRB **en tant que** **_Business Development_**_ Manager_** **! Notre groupe est aujourd’hui leader du secteur en Belgique et nous proposons des services informatiques qui répondent à...


  • Brussels, Belgique eliasystem Temps plein

    Function     Elia plays a key role in the realization of the energy transition. Decarbonization, decentralization, internationalization, and digitalization are driving us to change faster than ever before. As a result, the ways of working within the Assets department will need to undergo a significant transformation. As a Project Leader you will be...


  • Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working...

  • Transformation Project Manager

    il y a 2 semaines


    Brussels, Belgique AXA Temps plein

    Le département Transformation recherche un Business Project Manager. AXA Belgique évolue dans un environnement en constante évolution où les standards du secteur et le paysage sont constamment redéfinis. Le département Transformation est composé de 30 spécialistes avec une attitude positive et un état d’esprit entrepreneurial. Ils agissent comme...


  • Brussels, Belgique Unilever Temps plein

    You have a passion for driving success using data & insights? You are able to think in a commercial way while at the same time (wanting to build) understanding analytics & dashboarding and are able to connect business goals with technology/data development? You are eager to co-build the OOH strategy based on data insights? Then you are the person we are...

  • Transformation Manager

    Il y a 3 mois


    Brussels, Belgique Linkrs Temps plein

    If you are an ambitious professional with a robust background and strong interest in the insurance industry, consider advancing your career with us as a **Transformation Managing Consultant**. In this pivotal role, you will spearhead the support of insurance companies in achieving operational excellence, through transforming their operating models, crafting...


  • Brussels, Belgique Sales Talents Temps plein

    **Introduction**: La transformation numérique fait partie de votre ADN? Vous souhaitez poursuivre votre carrière et grandir au sein d'un des leaders IT en Belgique? Afin d'accompagner leur développement, notre client recherche un Business Transformation Manager, spécialisé dans le secteur des secrétariats sociaux et mutualités. **VOTRE...


  • Brussels, Belgique Moro Tech Temps plein

    **Our Company** Moro Tech is a proud member of Moro Global with presence in Greece, Cyprus, Belgium and Japan, while we continue to transform and grow. We support organisations at every step of their business-journey, from planning to execution, by adopting a hands-on approach and providing a powerful mix of business strategy, technical domain expertise...


  • Brussels, Belgique ITS Group Benelux Temps plein

    We're active as a provider of digital services and communication solutions on the Belgian and international markets. **Responsibilities**: We have many ICT solutions and services in its portfolio to offer innovative services for digital transformation. Our aim is to increase the efficiency and quality of our customers activities and deliver a top...


  • Brussels, Belgique In4Matic Temps plein

    **Function**: Our client is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of...


  • Brussels, Belgique eliasystem Temps plein

    Function   Elia has a key role in the realisation of the energy transition. Decarbonisation, decentralization, internationalisation & digitalisation are forcing us to change faster than ever before. The ways of working in Assets department will have to undergo a transformation.    In your role as Project Leader, you will be responsible for the...


  • Brussels, Belgique AXA Temps plein

    Le département Transformation recherche un e Business Consultant pour travailler à l’exécution de notre plan de transformation en délivrant certains projets/initiatives. AXA Belgique évolue dans un environnement en constante évolution où les standards du secteur et le paysage sont constamment redéfinis. Le département Transformation est composé...


  • Brussels, Belgique Linkrs Temps plein

    If you are an ambitious professional with a robust background and strong interest in the insurance industry, consider advancing your career with us as a Transformation Managing Consultant. In this pivotal role, you will spearhead the support of insurance companies in achieving operational excellence, through transforming their operating models, crafting...


  • Brussels, Belgique Linkrs Temps plein

    If you are an ambitious professional with a robust background and strong interest in the insurance industry, consider advancing your career with us as a Transformation Managing Consultant. In this pivotal role, you will spearhead the support of insurance companies in achieving operational excellence, through transforming their operating models, crafting...


  • Brussels, Belgique NRB Temps plein

    Vous souhaitez booster votre carrière dans un rôle de Project Manager Business Transformation ? Rejoignez notre équipe Local Managed Staffing au sein de NRB ! Le groupe NRB, aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud,...


  • Brussels, Belgique Proximus SpearIT Temps plein

    Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...


  • Brussels, Belgique AXA Temps plein

    The Business Transformation Partner is responsible for managing the project portfolio of a particular department, implementing cross-functional and/or complex programmes and developing the skills of the Transformation team. **Responsibilities**: - Establishing the business roadmaps in coordination with all the internal stakeholders of the concerned...


  • Brussels, Belgique NMBSSNCB Temps plein

    Comment pouvez-vous faire la différence ? People manager passionné par les défis de transformation et d’optimisation d’organisations, vous souhaitez prendre part activement, avec le top management, à l’identification des leviers de transformation de la SNCB ?  Rejoignez-nous en tant que Head Of Business Transformation Office.  En...