Customer Care Supervisor Pricing
il y a 4 semaines
**Work mode**:Hybrid**Onsite Location(s)**:Diegem, BE**Additional Location(s)**: Netherlands-Kerkrade**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance**
- At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.**About the role**:
As a part of EMEA Pricing & Tender Organization within Customer Care, this position is responsible for leading and developing the performance and processes of Tender, Quotes and Contracts management across BeNeLux.
This position will work closely with key stakeholders to ensure that all tender and contracts are submitted to a high quality, identifying additional value add opportunities.
The position can be based in Diegem, Belgium or Kerkrade, Netherlands and reports to Pricing & Tender Manager DACH + BeNeLux.
The position has a team of 5 Pricing & Tender coordinators reporting directly.**Your responsibilities include**:
- Responsible for providing the daily management and direction of the Pricing & Tender team; Monitors team performance against service indicators on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of department function.
- Continuously identify and pursue opportunities for process improvement and harmonization, and support a value improvement culture within the team to support customer satisfaction where new ideas and changes are embraced and where team takes ownership for improving its own work
- Support and collaborate in EMEA Pricing & Tender initiatives, incl. implementation and change support on local level
- Work closely with other tender teams across EMEA to share and learn best practises which can be leveraged locally within the BeNeLux team.
- Responsible for supporting key stakeholders to make sure quotes and tenders are submitted & implemented in a timely manner, professional level and according to legal requirements.
- Responsible for developing first-class relationships within the organization; Building a partnership approach with business leaders, legal counsel, sales teams in the provision of tenders and contracts, and identifying sales enhancement opportunities and in implementing any service improvement programs.
- Performs all personnel management activities for BeneLux Pricing & Tender staff, including recruitment, training, performance appraisal, salary management and professional development in collaboration with HR Manager; Coaches others in the team on a best-in-class customer services model.
- Supports review of terms, conditions and quality submission of all tendering and contract documentation.
- Reporting upwards to Pricing & Tender Manager DACH + BeNeLux with a connection to the Regional Customer Care Manager regarding strategic initiative to improve the team year on year.
- Responsible for keeping up to date with local rules and legislations regarding public and private tenders.
- Demonstrates awareness of broad industry trends and their impact on local/regional sales activities, with a particular focus on the procurement initiatives in BeNeLux
- Represent the Pricing & Tender team in case of internal or external audits in close collaboration with Customer Care Management
**What we are looking for**:
- Several years’ experience from public tendering and procurement in healthcare sector either from industry or from health sector
- Excellent interpersonal skills, ability to influence and communicate through different layers in the organization
- Analytical skills and business mindset
- Highly detailed, structured and organized
- Strong willingness to actively take on and exemplify responsibility and to positively guide your own team through change processes
- Resilience and foresight, even in pressure situations, as well as the ability to manage both internal and customer projects, to work independently under tight deadlines and to motivate others
- Excellent Dutch + English skills, French is a recommended plus
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- Monitor and ensure compliance with company policies and procedures (e.g. federal/country and regulatory requirements).
- Solid understanding of reading and writing contracts. Understanding of procurement landscape in BeNeLux.**Requisition ID**:588423- At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the r
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