Customer Experience Trainer
il y a 1 mois
**Hi there Thanks for stopping by**
Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place
As the Customer Experience Trainer, you will lead training initiatives for new hires and current team members in the Customers Organization, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences.
**What you'll be responsible for**:
- **Execute New Hire Training Programs**: Lead onboarding training to ensure new hires in the Customers Organization, including the Implementation and Strategic Account Management teams, are fully prepared to pass role-specific certifications and begin delivering value quickly.
- **Develop and Maintain Tailored Training Programs**: Create both live and self-paced training modules, incorporating diverse learning methods such as online tests, role-playing exercises, and job simulations.
- **Deliver Upskilling Programs**: Conduct bootcamps, cohort-based and individual training to certify existing team members on updated standards and certifications, ensuring all staff are aligned with current and evolving best practices.
- **Facilitate Group and Individual Training**:Engage new and current team members with group sessions, workshops, and one-on-one coaching sessions, adjusting for different learning styles and needs.
- **Continuously Improve Training Programs**: Gather feedback and implement enhancements to training modules, keeping content fresh, engaging, and impactful for both new hires and existing team members.
**What you'll be bringing to the team**:
- Proven experience in a training, coaching, or learning and development role, ideally within a Customer Experience or Customer-facing environment.
- Strong familiarity with onboarding and upskilling programs, including cohort-based and bootcamp training models.
- Experience developing and delivering various training formats, from live workshops to self-paced online courses.
- Demonstrated ability to track training effectiveness and make data-driven adjustments.
- Excellent communication skills with the ability to engage learners of all levels.
- Fluency in English is required.
- Fluency in either French, Dutch or German would be a plus.
**What's in it for you?**:
- Lightspeed equity scheme (we are all owners)
- Health & Wellness Credit
- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App
- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
- Transit benefit whether you travel by public transport or by car to our Amsterdam office
- Company contribution to your pension fund
- Regular breakfast or lunches, drinks & snacks in our office**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Lightspeed handles your information in accordance with our Applicant Privacy Statement.
-
Customer Experience Trainer
il y a 1 mois
Gent, Belgique Lightspeed Temps pleinHi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! As the Customer Experience Trainer, you will lead training initiatives for new hires and current team members in the Customers Organization, ensuring they are equipped with the skills and certifications...
-
Customer Service Trainee Logistics
il y a 5 jours
Gent, Belgique Itzu Jobs Temps plein**Customer Service Trainee logistics (permanent employment contract)**: **We're looking for 2 Customer Service trainees for our client, **an expert in the field of total logistics solutions. Our client is a multinational and employs employees of all nationalities.**: **They have 4 important values**:_Entrepreneurship, expertise, commitment and...
-
Customer Experience Lead
Il y a 8 mois
Gent, Belgique Nayan Temps pleinin - **Ardooie / Gent** - Nayan helpt internationale merken met hun online groei. Als ervaren e-commerce bedrijf helpen wij onze klanten zoals Samsonite, KitchenAid en Godiva bij het ontwikkelen van hun omnichannel strategie, het bouwen en beheren van de verkoopkanalen en het versterken van hun online aanwezigheid door data - en resultaatgedreven digitale...
-
Trainer
Il y a 7 mois
Gent, Belgique TrustBuilder Corporation Temps plein**Overview**: TrustBuilder is a European-based cybersecurity software vendor with a global reach. We are in the business of fortifying digital landscapes with our identity-centric solutions, enabling businesses worldwide to operate securely and efficiently. Our SaaS platform stands out in the industry, powered by a passwordless and deviceless Multifactor...
-
Technisch Trainer
il y a 4 jours
Gent, Belgique GMTO bv Temps pleinNa een uitgebreid inwerk - en train de trainer traject, ga je zelfstandig trainingen verzorgen in België (eventueel ook Nederland). Naast het geven van trainingen werk je ook mee aan de ontwikkeling van trainingen. Dit doe je door voertuigen te ‘reverse engineeren’ en te meten, in samenwerking met het projectteam voor de ontwikkeling van...
-
Teamleader Customer Experience
il y a 20 heures
Gent, Belgique IKEA Temps pleinWhat you'll need to have You are focused on customers and you always make the customer the centre of your attentions You are immune to stress and see problems as challenges that deserve the best possible solution. You are passionate about leading and guiding a team with the goal of exceeding the expectations of our customers. You have excellent...
-
Trainer Customer Service
Il y a 4 mois
Gent, Belgique Helan Ziekenfonds Temps pleinGent - Antwerpen, Brussels Gewest, Limburg, Oost-Vlaanderen, Vlaams-Brabant, West-Vlaanderen - Helan Ziekenfonds - Onbepaalde duur, Voltijds Wij zijn op zoek naar een enthousiaste en ervaren trainer voor de uitbreiding van onze Trainer Academy. Als Trainer ben je verantwoordelijk voor het ontwikkelen en uitvoeren van trainingen voor onze medewerkers 1e Lijn...
-
Management Trainee
Il y a 6 mois
Gent, Belgique DSV Temps pleinIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 80788 Time Type: Full Time **Management Trainee** Move forward as Management Trainee at DSV in Ghent. **About the role** As a trainee you will...
-
Azure Trainer
Il y a 8 mois
Gent, Belgique Codit Temps pleinCodit is currently looking for a driven and enthusiastic trainer with a passion for **_Microsoft Azure._** As a trainer you understand the Azure technologies, you contribute to the development of the course material and you provide the training at our offices. Your challenge: - You deliver classroom training to our new employees. - You’ll be responsible...
-
Customer Experience Manager
Il y a 7 mois
Gent, Belgique EnergyVision Temps plein_Haal je voldoening uit tevreden klanten en het creëren van een perfecte customer journey? Spreekt een uitdagend takenpakket met veel verantwoordelijkheid jou wel aan?_ **Ons team** EnergyVision brengt duurzame energie-oplossingen naar de huizen en/of bedrijven van onze klanten. Zo plaatsen we zonnepanelen, laadpalen of andere technieken zonder dat de...
-
Customer Experience Manager
Il y a 7 mois
Gent, Belgique EnergyVision Temps pleinEnergyVision brengt duurzame energie-oplossingen naar de huizen en/of bedrijven van onze klanten. Zo plaatsen we zonnepanelen, laadpalen of andere technieken zonder dat de klant één euro hoeft te investeren. Dankzij onze aanpak kunnen klanten vanaf dag één besparen op hun energiefactuur. We begeleiden onze klanten jarenlang en doen er alles aan om hen...
-
Supply Chain Trainee
il y a 1 mois
Gent, Belgique Konvert Temps plein**Profiel** Newly graduated and do you posses a bachelor's degree? Are you interested in a management position? As a Supply Chain Trainee, you will progress to a managerial position within one of our logistics operations within two years. The Supply Chain Traineeship will help you grow into a managerial position within 2 years. Your logistics career gets...
-
Customer Success Manager
Il y a 2 mois
Gent, Belgique OTIV Temps plein**Who we are** OTIV is a Ghent-based company leading the autonomous revolution in rail. We are on a mission to increase safety and efficiency in railway operations by teaching rail vehicles to drive autonomously. By making trains more efficient and safer, we actively contribute to a modal shift and a greener future. We bring this vision to life through a...
-
Customer Success Manager
il y a 4 jours
Gent, Belgique Realo Temps pleinDo you enjoy solving people’s problems? Are you happy when others are happy? How about putting a smile on someone’s face? Well, lucky you (and us)! We are looking for a **Customer Success Manager** on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy,...
-
International Management Trainee
Il y a 9 mois
Gent, Belgique United Petfood Temps plein**Function**: Do you know how to get to work, are you realistic and above all: do you enjoy a tough challenge? At United Petfood, you will be joining an international, passionate and driven team with one common goal: a healthy planet with healthy pets! You will be immersed in the wonderful world of pet food and get the chance to grow and develop at a high...
-
English Language Trainer
Il y a 7 mois
Gent, Belgique Lerian Language School Temps plein**Your job as an English language teacher**: - Giving individual, twin and/or group (3 to 6 students) courses to adults in **a business context.**: - Courses are based on **communication** and are **interactive**. - Key phrases, simulation exercises and role plays help students to achieve their learning objectives. - Online and/or in company. **Desired...
-
Customer Succes Manager
il y a 2 semaines
Gent, Belgique Markmi Temps plein_Are you ready to take the lead, empowering fashion retailers with cutting-edge AI that transforms their pricing strategies? At Markmi, we’re looking for a _**_customer success manager_**_ to guide our clients toward unlocking the full potential of our AI-enabled solution, redefining how fashion retail teams approach price markdowns._ In 2024 we released...
-
Customer Enablement Specialist
il y a 1 mois
Gent, Belgique Zero Friction Temps pleinAre you a passionate **Customer Success Specialist** who loves helping others succeed and has a talent for making complex things simple? Do you enjoy connecting with people, solving problems, and creating great experiences? If you're looking for a hands-on role where you can guide, support, and train customers to get the most out of innovative software, this...
-
Kwantitatief Marktonderzoeker
Il y a 7 mois
Gent, Belgique Ipsos Zrt. Temps pleinMarktonderzoeksbureau met 180 **creative & curious minds **in **Gent, Antwerpen en Leuven**: - **Betrokken **bij **zowel **tactische **als zeer **strategische **beslissingen**: - Inzet op **jouw **persoonlijke ontwikkeling **, **coachende **begeleiding **en **doorgroeimogelijkheden**: - Wij zetten sterk in op het **welzijn **van onze medewerkers met ons...
-
Personal Trainer
Il y a 4 mois
Gent, Belgique Queer Gym Temps plein**Key Responsibilities**: - Conduct movement assessments for new clients to tailor personalized fitness programs. - Design and lead individual and small group training sessions (circuit training, cardio, weightlifting). - Provide guidance on the correct usage of gym equipment and advice on workouts. - Develop and teach engaging group fitness classes that...
