Billing Operations Team
il y a 2 semaines
About the Role
In line with division objectives, policies and procedures and under instruction/control of a manager, this role will support the billing operations by ensuring accurate and timely billing processes, resolving technical issues, and contributing to process improvements.
Key Responsibilities
- Provide customers with accurate, timely and complete bills covering a broad range of products and services.
- Ensure completeness and accuracy of the billing of products and services. Provide feedback and reports to appropriate stakeholders.
- Monitor billing systems for accuracy and troubleshoot discrepancies.
- Provide (internal and external) customer support and escalate in accordance with the service level agreement.
- Identify and recommend improvements to processes, procedures and tools.
- Acquire and maintain operational and product knowledge to resolve customer inquiries and problems.
- Assist in performing reconciliations of bill runs and analysis for management.
- Participate in billing related projects. Assist with the integration and maintenance of billing systems and software.
- Collaborate with internal stakeholders, such as Sales, IT and Pricing.
Technical skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Basic knowledge of SQL and data analysis tools.
- ERP systems: Experience with SAP
- Fluent in English and in either French or Dutch
Soft Skills
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Being a trusted teammate.
- Demonstrate operational excellence by encouraging a continuous improvement demeanor and implementing procedures, standards and policies to ensure success.
- Curious to learn and willing to expand knowledge.
- Excellent analytical, critical and control-oriented approach.
- Detail oriented and result driven individual with excellent follow-up skills.
- Pragmatic - keeping things simple where you can be your motto.
- Capable of connecting with different people in the organization.
- Good coordination, planning and organizational skills to meet tight deadlines.
What would make you successful?
University degree in Finance and Economics or equivalent experience. A master's level degree or equivalent experience is preferred.
At least 3 to 5 years of experience within a financial position, of which 3 years in a financial audit company.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
- We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of_ _age, background, culture, colour, disability, gender, nationality, race, religion_, sexual orientation, or veteran/military status._
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