![US Mission to NATO](https://media.trabajo.org/img/noimg.jpg)
Information Management Assistant
il y a 1 semaine
Hiring Path:
- Open to the public
Who May Apply/Clarification From the Agency:
For USEFM - FP is 05. Actual FP salary determined by Washington D.C.
U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply.
Security Clearance Required:
Secret/Confidential Clearance
Appointment Type
Temporary
Appointment Type Details:
Definite Not to Exceed 5 years. (Family Member Appointment)
Definite Not to Exceed 1 year. (PSA)
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.
Summary:
The incumbent is assigned to the Information Systems Center (ISC) and works under the direction of the Information Systems Officer (ISO). The position is directly responsible for 250 OpenNet workstations in USNATO’s unique controlled access areas and manages the operation and cybersecurity of OpenNet and Dedicated Internet Network (DIN) networks.
The work schedule for this position is: (FMA/PSA: 40 hours per week, LES: 38 hours per week). This is not a telework or remote work position.
Supervisory Position:
No
Relocation Expenses Reimbursed:
No
Travel Required:
Not Required
**Duties**:
In addition to the duties previously mentioned, the incumbent manages 150 mobile devices, including iPhones, iPads, and laptops. The position drafts and delivers procedures and instructions on using all standard technology to customers and colleagues. The incumbent ensures computer hardware and software are operating following Department of State computer security policies, standards, and guidelines. Responsible for the management, control, and safeguarding of Sensitive but Unclassified (SBU)and Personally Identifiable Information (PII) that is processed on Department of State (DOS) Owned SBU networks.
**Network and Computer Systems Operations**
Actively oversees the administration and security of OpenNet and DIN systems and networks. These systems are of critical importance to USNATO's operation due to our inherent fast-paced multilateral and operational nature. The incumbent must guarantee data and backup integrity, perform continual network performance optimization, and ensure system availability by observing the Department of State cybersecurity policy. In addition, to secure system stability, the incumbent performs active maintenance by using enterprise monitoring tools.
- Coordinating the installation, testing, upgrading, and maintenance of IT software.
Identifies, troubleshoots, and replaces defective system or network components using spares. Repairs equipment or delivers the equipment to the technical support branch after a technical judgment/evaluation.
- Managing user accounts for State and other Agency employees.
- Evaluating LAN security posture and risk levels by monitoring enterprise network management tools daily.
- Coordinating with US Government IT contractors to install and maintain enterprise network communication equipment.
- Overseeing and scheduling Information Technology Contingency Plan (ITCP) tests to protect IT equipment.
- Maintaining Multi-Purpose Room (Drew Room) conferencing system by ensuring all audio-visual components are functioning correctly and troubleshooting when a fault is discovered.
Administrative tasks are an equal part of the incumbent's responsibility and supplements system stability goals by:
- Overseeing the assignment and prioritization of myServices (help desk trouble/remedy tracking system) tickets.
- Recommending, drafting, and establishing disaster preparedness guidelines. Creates and tests scheduled system routines and procedures for daily backups and coordinates with domestic off-site data backup engineers.
- Drafting and publishing Standing Operating Procedures (SOP) related to systems troubleshooting and software installations and aids in maintaining network drawings and documentation/reports as assigned.
- Drafting non-technical documentation and advising the customer on new or existing technology processes or security guidelines.
**Desktop Support Services and Mobile Technology
Manages the technical administration of the USNATO’s Mobile Computing Program. Primary management includes configuring smartphone devices, tablets, and laptops that utilize the Department of State enterprise standards.
**Inventory and Procurement**:Reports on all movement of IT assets and updates inventory using the Department of State inventory management system.
Please refer to the full Position Description attached to this vacancy announcement.
**Qualifications and Evaluations**:
- Requirements:
**Education**:
Completion of secondary school is required. Technical training required through one or a combination of the following: Information Systems undergraduate degree, Microsoft Certification MCSA or MCSE, CompTIA A+, Security+, Network+, Cisco Certifications.
**Prior Work Experience**:
Two yea
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