Customer Care Agent Dutch

Il y a 7 mois


Vorst, Belgique Veepee Temps plein

**\uD83D\uDCC4 JOB DESCRIPTION**:

- Are you looking for a challenging job at a fast-growing webshop where you can make a difference every day? Then you might be the new colleague we are looking for

**\uD83C\uDFAF TASKS**:

- Every week, we also like to call back the members who did answer to our satisfaction survey to make sure that we improve their experience with our service.

**\uD83D\uDC49 MUST HAVE skills**:

- A strong personality, with a positive mindset.
- Excellent knowledge of the Dutch language, both verbally and in writing and a good knowledge of English.
- You can type fluently and flawlessly and a computer holds no secrets for you.
- You can empathise with situations very well and always think in a solution-oriented way.
- You can handle change well and want to make a difference.
- You are full-time available.

** BENEFITS**:

- \uD83D\uDC49 Home working allowance
- \uD83D\uDC49 Meal
- & eco-vouchers
- \uD83D\uDC49 Health insurances
- \uD83D\uDC49 Reduction on Veepee sales
- \uD83D\uDC49 Extralegal holidays
- \uD83D\uDC49Online language learning Platform
- \uD83D\uDC49Hybrid working with minimum 3 days on site and up to 2 days at home

**❓ TEAM, WHO WE ARE ?**:

- We aim to make our Benelux customers happy each day by giving them a fast and personal response.
- Our team needs to be prepared, informed and supported every day to answer any kind of request sent by the customers.
- Our Team leaders do work closely with each other to build the monthly planning and adapt the shifts on a daily basis according to the volume / topics to handle.
- It is also Customer Care responsibility to have regular contacts with all other departments of the company (Benelux, France, Germany, Spain and Italy) and highlight the pain points of the customer’s experience. That way, we keep the organization agile.
- **️RECRUITMENT PROCESS**
- 1️⃣ HR video interview
- 2️⃣ Writing test
- 3️⃣ Team Leader interview

All our positions are open to people with health conditions or impairments.

\uD83D\uDD17COMPANY


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