Betting CRM Manager

il y a 4 semaines

Liège, Belgique Ardent Group Temps plein

**THE SCOPE**

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Betting CRM Manager to join its Marketing team.

**As a CRM Manager (Betting)**, you will collaborate closely with senior management to lead the strategic development of Sports Betting CRM activities across key territories. You will also be responsible for building and developing a multi-skilled team, ensuring key objectives are achieved while maintaining exceptional standards of accuracy and efficiency.

In this pivotal role, you will drive customer engagement and retention through innovative campaigns and rewards. A central aspect of the position involves managing and nurturing your team, fostering their skills to meet organizational goals while upholding high levels of precision and productivity.

This is an outstanding opportunity for a passionate professional eager to lead a talented team, develop cutting-edge CRM strategies, and showcase a flexible, adaptable working style—capable of responding swiftly and effectively under pressure.

**YOUR ROLE**
- ** Define and implement localized CRM strategies** across key territories, ensuring campaign roadmaps are delivered to standard and on schedule.
- ** Identify training and development needs**, providing effective solutions tailored to the team as a whole and to individual members.
- ** Build strong, collaborative relationship**s with key stakeholders in Betting Product, Marketing, and other partner teams to consistently refine and optimize CRM practices.
- Foster a **data-driven culture** within the team by promoting a robust test-and-learn approach, ensuring insights from all campaigns are documented and applied to future initiatives.
- Ensure **compliance with regulatory standards** across all territories, maintaining comprehensive knowledge of licensing frameworks.
- Manage CRM bonus costs to ensure resources are allocated effectively for campaigns and initiatives.
- ** Leverage customer insights and feedback** to continuously refine CRM strategies and enhance the overall user experience.
- Contribute to **cross-functional projects** impacting CRM initiatives by providing expertise and actionable insights.

**YOUR PROFILE**
- ** Bachelor’s degree** in Business, Marketing, or a related field.
- Proven **experience in CRM management**, ideally within the online betting industry.
- Strong **leadership and team management skills**, with a proven ability to inspire, motivate, and develop team members.
- Proficiency with **CRM and bonus systems,** including CDP, CEP, and third-party bonus tools.
- Passion for **sports**, with an understanding of its influence on customer engagement.
- Ability to prioritize and adapt to shifting requirements in a **fast-paced environment**, demonstrating flexibility, resilience, and a commitment to high standards under pressure.
- Exceptional **analytical skills**, capable of interpreting complex data to generate actionable insights and make data-driven decisions that drive business improvements and strategic direction.
- ** Outstanding communication and interpersonal skills**, enabling effective collaboration across teams and stakeholders. Fluent in English; proficiency in French and Dutch is highly valued.

**WHAT WE OFFER**

As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:
the opportunity to contribute to the international development of a **family company** from Liège

the chance to take part in a human** and entrepreneurial adventure** within a solid group

a **friendly work environment** that is adapted to reaching optimal performance

leadership by **talents, values, trust and autonomy**

the opportunity to progress and specialize with our **internal mobility system**

a competitive** salary package** with several perks

The possibility to work** remotely up to 50%** for a good work-life balance

**THE INTERVIEW PROCESS**

Gaming1's news
- The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Check our headquarters via this link.
- We are certified **Top Employers 2024** We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
- The health of our employees is our priority, we offer 50% remote working, as well as health and safety measures. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various

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