Functional Analyst

il y a 3 semaines

Zaventem, Belgique IQVIA Temps plein

The Functional Consultant will
- Support sales in the pre-sales traject
- Support the customer during the implementation or migration process
- Deliver additional reporting and business services
- Guard product quality & added value
- Act according to the mission and the vision of the IQVIA Healthcare department

Core Result areas:
1/ Support pre-sales by:

- Documenting USP’s of the IQVIA solutions
- Documenting successful use-cases
- Creating demo material
- Create tools supporting Sales to prove added value of the IQVIA solutions
- Schedule and conduct business requirement workshops and demos with end-users
- Perform and document high-level business requirements definition and gap analyses

2/ Implementation:

- Support customers in parameterizing & validating the IQVIA solutions
- Has primary responsibility for the functional aspects of the customer projects
- Work closely with the Technical Lead and other project team members to define and deliver project results

3/ Post-sale
- Handle customer support issues
- Guide the customer through the functional part of product upgrades & migrations

4/ Service delivery
- Execute billable reporting and business services related to the IQVIA solutions

5/Product ownership
- Provide qualitative business documentation related to the IQVIA solutions (release notes, model usage, data lineage, headstart, report library, )
- Governance of the added value components of the IQVIA solutions
- Gather and analyse product improvement suggestions and input from customers for the development roadmap
- Work closely with the development team to validate improvements and new development

6/ Knowledge
- Acquire, maintain and expand business expertise in order to add value to IQVIA's customers
- Acquire, maintain and expand knowledge of various BI technologies (Cognos Analytics, Qlik Sense, )

7/ Continuous Improvement
- Improve and standardize functional analysis approach
- Set-up and maintenance of knowledge base and wiki for customer

You have:

- A Bachelor’s or Master degree with 5 years of work experience as contributor in complex data driven software development environments (with preferably BI-knowledge)
- 1 to 3 years supervisory experience
- A customer-oriented personality with positive drive and a pragmatic, innovative approach
- High interest in qualitative and quantitative data analysis and interpretation;
- Basis understanding of financial concepts
- Mandatory knowledge Dutch, French, English

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