Product Support Specialist

il y a 2 semaines


Zellik, Belgique CAPTOR Temps plein

**Currently we are recruiting for a role in Belgium (Asse-Zellik): a Product Support Specialist**
- Communicate effectively to both technical and non-technical individuals at various levels internally and externally.
- Work with Engineering to log bugs & troubleshooting requests as related to the product suite and environment challenges.
- Work with Hosting Operations to identify and resolve issues in the environment.
- Use Salesforce service Cloud to record the details and solution of cases for future reference. Close cases in a timely manner once completed.Ensure customer records are kept up to date.
- Make use of internal knowledge base, documentation and other information sources to help solve problems and contribute new information to those systems for future reference by others.
- Alert support management of any situation trends: for example: multiple calls from same customer, repeating faults that lead to repeated fixes, etc.
- Create/improve Knowledge base entries using Salesforce Knowledge

**Profile description**:

- Advanced education certificate in a Computer Science/Information Technology or similar experience
- Solid interpersonal skills to interface with customers and co-workers at different levels of seniority.
- Should have experience in requirements gathering for understanding customer problem and providing accurate and appropriate solutions.
- Incident and change management policy/procedures
- Analytic troubleshooting skills
- Experience with XML, JSON or Linux console a plus and with any of the following technologies is a plus; Dell Boomi, Dynatrace, BIRT report development, Splunk log management, or Activiti workflow
- Fluency in French and English is a must with working knowledge of Dutch

**Benefits of the position**Working place: Research Park Z1 -70, 1731 Asse-Zellik (Belgium)

**Additional information**Workplace ,

Contract type : CDI

Other information:
**Interested?



  • Zellik, Belgique Topcon Positioning Systems Temps plein

    -Learn more about working with us at - To meet our business growing demand, we are looking for a "Geopositioning Support Specialist" (Location: Zellik, BE). Your initiative and organizational skills will help you prioritize daily tasks to ensure that every operation runs smoothly. You will for example, participate in various projects, where you will...


  • Zellik, Belgique Topcon Positioning Temps plein

    -Learn more about working with us at - Topcon Positioning is looking for a motivated and committed Product Validation Specialist for XTR systems **Job Description**: Designs, develops, and implements cost-effective methods of testing and troubleshooting systems and equipment for all phases of product development and manufacturing. Prepares test and...


  • Asse Zellik, Belgique UKG (Ultimate Kronos Group) Temps plein

    **Description & Qualifications**: Description Description UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of communication and service...

  • Data Support

    il y a 2 semaines


    Zellik, Belgique HAYS Temps plein

    Freelance| Retail | Data | Vlaams Brabant For a retail company based in Zellik, your mission is to be responsible for expanding and complementing the current skills within the Benelux team. **Your new role** During this mission, you are expected to: - Design and recommend potential technical solutions using the company's products and related software that...


  • Zellik, Belgique Blue Lynx Temps plein

    Category: - Customer Service/Helpdesk- Region: - Belgium: Zellik- Salary: - Depends on experience- Languages: - English (Fluent)- Hiring type: - Company hire- Duration: - To be confirmed- Start date: - ASAP- - 24-0167- Contact: - Ivan Kovachev - +31 (0)70 311 7822- **Description**: Our client is a global leader in dry ice production machinery, used for...

  • Payroll & HR Specialist

    Il y a 4 mois


    Zellik, Belgique Michelin Temps plein

    Payroll & HR Specialist**Job Description**: - For Michelin Belux we are looking for a Payroll & HR Officer (M/F/x).Our Office is in Zellik and you’ll be part of a HR Benelux team of 5 colleagues.- Why join Michelin, you ask yourself? Because the person is at the forefront with us. If you are looking for a company that challenges you as an employee, that...


  • Zellik, Belgique Michelin Temps plein

    Payroll & HR Specialist (m/v/x) - Mission: The payroll & HR Officer has a to ensure pay is processed on time, accurately, and in compliance with government regulations. He/she maintains quality service by enforcing quality and customer service standards, analyzing, and resolving quality and customer service problems, and recommending system...

  • Business Process

    il y a 2 semaines


    Zellik, Belgique VERVAEKE Temps plein

    Functieomschrijving Als Business Process & Innovation Specialist heb je een tweeledige taak. Je bent enerzijds Business Analyst en anderzijds optimaliseer je bestaande processen. Je maakt deel uit van het jong en dynamische BPI-team (Business controlling, Process improvement & IT). Je hoofdtaak bestaat uit de implementatie van een ERP-pakket (MSD365) binnen...


  • Zellik, Belgique Michelin Temps plein

    Bicycle Business Developer Benelux - Mission - According to the bicycle strategy at the country level, develop the business to the targeted dealers and chains, implement and manage the distribution programs defined with the Key Account Managers and create Michelin brand awareness thanks to “Engagement” initiatives. - Sales / distribution program -...

  • Productspecialist

    Il y a 9 mois


    Zellik, Belgique Select Temps plein

    Je geeft technisch advies en ondersteuning naar onze klanten en collega’s - Je zorgt voor de ontwikkeling van nieuwe tools en houdt deze up-to-date voor het Salesteam - Je geeft opleidingen intern & extern en zorgt dat de opleidingsruimte up-to-date is - Je geeft zowel technische als product support intern en extern - Je hebt een technische opleiding - Je...


  • Asse Zellik, Belgique UKG (Ultimate Kronos Group) Temps plein

    **Description & Qualifications**: Description The Solution Consultant provides customers and Sales Managers with superior functional and technical product knowledge. You will work closely with Sales teams and other pre-sales resources, bringing multi-vertical industry and product expertise, in order to support the entire sales cycle. You are responsible for...

  • After Sales Coordinator

    il y a 4 jours


    Zellik, Belgique Glory Global Solutions Temps plein

    **Location**: Benelux, Brussel - Zellik **Title**:After Sales Coordinator Benelux **Reporting to**: Service Director Benelux At Glory Global Solutions, innovation is at the heart of what we do. We bring real innovation to our customers, through technology, process and our people. Through our innovation, we fundamentally change the way cash moves across...

  • Inside Sales Medewerker

    Il y a 7 mois


    Zellik, Belgique Skillflex Temps plein

    Onze klant is koploper in elektrische vooruitgang. Als professionele groothandel beschikken ze over een uitgebreid elektrotechnisch productaanbod met meer dan 55.000 referenties op voorraad. Hun hoofdactiviteit bestaat eruit om de klant op logistiek vlak zo goed mogelijk van dienst te zijn met onze geavanceerde webshop, een Netstore applicatie en tal van...