Support Specialist
il y a 1 semaine
Company Description
Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.
We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.
**What you’ll do**
- Under mínimal supervision, provides front line support to end users to include interacting with other technical teams as needed to resolve end user technical issues.
- Follows established procedure to ensure workstations within the enterprise environment are properly patched and aligned with the latest security and OEM patches.
- Supports leadership in training and mentoring staff to help manage adherence to policies.
- identifies opportunities for improvement and works with leadership to isolate and implement solutions.
- Works to escalate solution requirements to appropriate teams such as Development or Operations teams
**We’re looking for people who have**
- 7+ years related experience with relevant certification.
- Excellent English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
- Experience with MS Windows 8, 10, and 7
- Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
- Desired certifications CompTIA A+, ITILv3
- Minimum B.S. degree in Computer Science, Computer Engineering or related field
- A good professionnal English Level is required for this role
Additional Information
**About NielsenIQ**
NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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