Sr Account Manager
Il y a 2 mois
Uber Eats is looking for an experienced **Senior Account Manager** who can collaborate with some of the largest enterprise accounts on Uber Eats in Belgium.
This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about food.
Your mission is to make sure that Uber users, partner restaurants, and partner drivers are able to experience the magic of Uber Eats. The Senior Account Manager is a critical role that will own some of the most valuable partnerships for Uber Eats in Belgium - collaborating with them to help them grow their business sustainably whilst delivering the best experience to Uber Eats users, with the goal of making Uber Eats their most loved delivery platform.
**- What will you do -**
- ** Account Management**:Be the main point of contact at HQ level for your Strategic Enterprise accounts. You will create long-term relationships with our key accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
- ** Operational Improvement**:Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that's making sure they received what they ordered, or they're receiving it when they expect it.
- ** Growth**:Develop plans in conjunction with your Enterprise accounts to grow their business through adding locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. virtual stores) or growing same-location sales (eg. effective marketing, menu optimisation).
- ** Analysis**: Quantify everything you do. Utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
- ** Commercial Management**: Lead commercial discussions with Enterprise partners to build sustainable long-term partnerships.
- ** Partner with internal teams**: Work closely with stakeholders in internal teams both in the Belgium (e.g. local Account Managers) and globally (eg. Product, Support, Courier Operations) to drive nationwide actions on your Enterprise accounts, solve problems and ensure that feedback received is utilized in improving our product and operations.
- ** Act as an ambassador **of Uber Eats' mission, values, brand, and product.
**- Basic Qualifications -**
- ** Fluency in both Dutch and English (French is a plus)**:
- ** Minimum 3 years of account management, sales or other relationship management experience**:
- **Problem solving skills**:When you see a problem, you work hard and think out of the box until you fix it. You have developed a strong business acumen allowing you to fastly understand given situations and identify appropriate levers to reach a solution.
- ** Great project manager** who can develop meticulously detailed KPI improvement plans in collaboration with enterprise partners and then deliver them to plan regardless of any surprises or ambiguity along the way.
- ** Rigorous mindset**: Data-driven decision making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability. Advanced excel modeling skill necessary, SQL knowledge advantageous.
- ** Highly autonomous & proactive**: able to work with mínimal oversight, and to move forward from issues management to push growth initiatives and projects that will add value to our partners and help them fulfill their potential on Uber Eats. You are able to take initiatives and easily adapt to a constantly-changing work environment.
- Ability to **build strong relationships** with external partners as well as internal stakeholders, supported by **good communication and interpersonal skills**. You have the ability to persuasively communicate recommendations and effectively champion your partners' needs.
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