Customer Services
Il y a 5 mois
**What do you become a part of**:
The role is designed to accelerate the development of coffee capabilities across central and local customer service and supply chain teams and processes. Leveraging the scale of CCEP’s extant ‘Equipment Service’ processes, routines and systems, together with the expertise, capabilities of process owners and stakeholders.
**What you will do**:
**Lead the integration of the Hot Channel Vision and Strategy in the CCEP’s Equipment Services strategy**
- Ensure coffee understanding is developed across Key Customer Service & Supply Chain stakeholders in the local organization across our Coffee Markets in CCEP.
- Embed coffee knowledge, experience and capabilities fully, in business processes, governance models and performance management routines.
- Drive coffee equipment and service expertise, for our countries, with clear Gap Assessment and RoadMap, addressing both Market Capabilities and People Capabilities
- Support the development of differentiated service strategies per market and the development of the Coffee Equipment Playbook by channel & environment.
- Be a catalyst for change within CS&SC to ensure that current ways of working, and future process and system developments will future-proof the scaling or our coffee business across new markets and business models.
**Create, maintain and animate a community of Coffee Equipment specialists across CS&SC countries, to drive expertise**
- Lead CCEP’s technical forum for coffee equipment & service topics and escalate as appropriate to Costa Coffee, equipment suppliers and external service partners.
- Develop & share best practice from other Costa markets, system bottlers or CCEP BU’s, leveraging extant data and insights (e.g. ServiceMax, Telemetry etc).
- Follow-up on open actions that require resolutions via a Control Tower routine.
- Drive accountability across the end-to-end system and challenge existing routines and behaviours when appropriate.
- Work together with other critical functions including:
- Group Coffee Team
- Coffee Country Managers
- Country Equipment Service Technical Leads
- External Service Partners
- Costa Coffee Operations & Technical Teams
- Global Support Functions: Finance, Procurement, Business Process & Technology (BPT), Quality, Environment, Safety & Health (QESH)
**Ensure strong governance, control & risk management for Coffee**
- Creating the Equipment Playbook, while ensuring the Design of the Right Training Strategy and training adaptation for the assigned channel
- Ensure all coffee equipment innovation is managed through CCEP’s Equipment Development Innovation Process (EDIP) governance routine.
- Close collaboration with CCEP and Costa Coffee Technical, Digital, and Quality & Food Safety community during the development of new equipment or capabilities to ensure compliance to standards, legislation, etc.
- Oversee the commercialisation of new equipment and the implementation of service contracts
**Performance Management & Strategic Planning**
- Ensure extant BU service models and future service models provide excellent customer service, and create value for CCEP.
- Together with Group Commercial, define 3rd party service framework including KPI, SLA, performance management routines, SRM collaboration with Procurement.
- Ensure CS&SC ABP & S&OP routines include coffee performance updates and operational planning.
- Lead performance reviews of coffee equipment suppliers and service providers. (e.g. service delivery, reporting, performance management, phonefix, etc)
- Review technical data insights from CCEP’s extant systems telemetry plus Costa Coffee telemetry data (i.e. root cause analysis)
- Liaise closely with Costa Coffee and local CCEP Equipment Services teams to ensure alignment and co-ordination of coffee equipment strategy and optimisation of performance in the field.
- Optimise the total lifecycle cost of equipment, and the translation of data insights into action that will support and inform equipment viability reviews.
**What we expect from you**:
Proven experience in a supply chain role in the coffee industry is a must. In addition we are looking for:
- Coffee Technical Services / brand quality capabilities
- Strong drive for results & action orientation
- Overall customer services understanding & business judgment
- Operational planning (routines, processes, setting controls)
- Financial acumen & analytical thinking
- Communication and relationship skills at all levels
- Ability to manage relationships and lead without authority
Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as
-
Customer Service Representative
Il y a 5 mois
Anderlecht, Belgique Robert Half Belgium Temps pleinRobert Half is voor een klant op zoek naar een Customer Service Representative (m/v/x) ter versterking van het team. Robert Half is voor een klant op zoek naar een Customer Service Representative (m/v/x) ter versterking van het team. Het bedrijf is gevestigd in Anderlecht. De verantwoordelijkheden van deze functie als Customer Service Representative...
-
Customer Service Agent
Il y a 5 mois
Anderlecht, Belgique HILTI Temps plein**What's the role**: Your goal is to answer as many questions as possible in the first contact. But don’t worry if the questions become too difficult: you can count on a strong back-office team that will back you up. Furthermore, as you will have many contacts per day, we expect you to play a key role in identifying sales leads and improving the data...
-
Customer Service Specialist
Il y a 6 mois
Anderlecht, Belgique HILTI Temps pleinWHAT'S THE ROLE Your goal is to answer as many questions as possible in the first contact. But don’t worry if the questions become too difficult: you can count on a strong back-office team that will back you up. Furthermore, as you will have many contacts per day, we expect you to play a key role in identifying sales leads and improving the data quality...
-
Customer Service Medewerker
Il y a 5 mois
Anderlecht, Belgique Bright Plus Temps plein**Omschrijving**: Ben je een administratieve duizendpoot die klantgericht en nauwgezet te werk gaat? Dan is deze vacature zeker iets voor jou! Als Customer Service medewerker in Anderlecht ga je aan de slag bij een farmaceutisch bedrijf. Hoe ziet je takenpakket er uit? - Je beantwoordt vragen van klanten op een correcte en professionele manier - Je beheert...
-
Customer Service avec connaissance Allemand
il y a 1 semaine
Anderlecht, Belgique Select HR Temps pleinTaken en verantwoordelijkhedenPour le compte d'une entreprise spécialisée dans le secteur dentaire, SelectHR est à la recherche de un/une Customer service maîtrisant l’allemand.Notre client, leader dans son domaine, propose des produits et services de haute qualité à des professionnels du secteur.Missions principales :Gérer les appels entrants des...
-
Customer Service Agent
Il y a 5 mois
Anderlecht, Belgique Bright Plus Temps plein**Description**: As a customer Service Agent, you are responsible of: - Management of incoming phone calls - Identification and assessment customers needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid and complete information - Handling...
-
Customer Service Medewerker
Il y a 5 mois
Anderlecht, Belgique Start People Temps pleinAls Customer medewerker is het uw taak om onze klanten te helpen bij de beveiliging van hun huis of bedrijfspand. Als Customer service medewerker bestaat jouw rol erin onze (toekomstige) abonnees te adviseren, te behouden en te informeren. Je beantwoordt hun vragen en begeleidt hen richting de aangewezen oplossing **Profiel** - Je kan vlot communiceren in...
-
Customer Service Bilingue
il y a 4 heures
Anderlecht, Belgique Skillflex Temps pleinIntroduction Employé Customer Service anderlecht Sector: Vaste job - Temps plein DES QUESTIONS? Description - COMPÉTENCEFrans Expérience limitée - COURSSkillflex recherche plusieurs customers services bilingues (Fr/All) pour travailler au sein d'une société spécialisée dans la vente de matériel médical. La fonction: - répondre aux...
-
Customer Service Representative
Il y a 2 mois
Bruxelles Anderlecht, Belgique Univar Solutions Belgium Temps plein**A Place Where People Matter - Growing our People to Grow Our Business** We’re thrilled that you are exploring career opportunities where you can continue to make a positive difference every day to **keep our communities healthy, fed, clean and safe.** We have currently an open position as Customer Service Representative. In this very interactive...
-
Internship Customer
Il y a 3 mois
Anderlecht, Belgique Bosch Temps plein**Company Description**: At Bosch, we shape the future by inventing cutting-edge technologies and services that aim to inspire and improve everyday life. We offer you the opportunity to work in exciting jobs in an international working context and an innovative and dynamic environment. Bosch France is a subsidiary of the Bosch Group, one of the world's...
-
Customer Service Medewerker
Il y a 5 mois
Anderlecht, Belgique Unique Temps plein**Omschrijving**: Een zicht op jouw **takenpakket **als **Customer Service Medewerker **lees je hieronder: - Je bent de eerste contactpersoon van de klanten zowel telefonisch (50%) als via mail (50%) - Je analyseert de vragen van de klanten - Je staat in voor het helpen van de klant vanaf de boeking tot de dag voor het vertrek - Voorleggen van een offerte...
-
Customer Service Officer
Il y a 6 mois
Anderlecht, Belgique Multipharma Temps plein**QUI SOMMES-NOUS ?** Multipharma est la plus grande coopérative dans le domaine de la pharmacie en Belgique. En tant qu’acteur clé dans le secteur des soins pharmaceutiques, Multipharma souhaite renforcer le rôle du pharmacien dans les soins de première ligne afin de rendre les soins de santé accessibles à tous. Pour ce faire, Multipharma s'appuie...
-
Customer Service Bilingue
Il y a 3 mois
Anderlecht, Belgique Skillflex Temps pleinSkillflex recherche plusieurs customers services bilingues (Fr/All) pour travailler au sein d'une société spécialisée dans la vente de matériel médical. La fonction: - répondre aux questions par téléphone ou par courrier. - assurer un suivi professionnel des dossiers/ventes en ligne. - résoudre les problèmes et requêtes de manière efficace -...
-
Customer Service Bilingue
Il y a 5 mois
Anderlecht, Belgique Skillflex Temps pleinSkillflex recherche plusieurs customers services bilingues (Fr/All) pour travailler au sein d'une société spécialisée dans la vente de matériel médical. La fonction: - répondre aux questions par téléphone ou par courrier. - assurer un suivi professionnel des dossiers/ventes en ligne. - résoudre les problèmes et requêtes de manière efficace -...
-
Customer & Logistics Service Advisor
Il y a 6 mois
Anderlecht, Belgique Bosch Temps plein**Company Description**: The Bosch Group is familiar to you, isn't it? No? Know that we have progressive operations in automotive materials, automation technology, packaging machines, power tools, thermal technology, household appliances, security technology, etc. In 2021, we had a sales figure of approx. 78,8 billion EUR. Will you become a colleague of our...
-
Customer Tool Service Agent
Il y a 5 mois
Anderlecht, Belgique HILTI Temps plein**What's the role**: As a Customer Tool Service Agent, you are the internal point of contact for all questions related to our tool repair processes. You will be the link between our customers, our salesforce and the regional repair center in France. **Who is Hilti?**: Hilti is where innovation is improving productivity, safety and sustainability in the...
-
Customer Service Agent Ger
Il y a 5 mois
Anderlecht, Belgique Bright Plus Temps plein**Description**: En tant que Customer Service Agent, vous agirez en tant qu'agent de liaison, vous fournirez des informations sur les produits et services, répondrez aux questions et résoudrez tout problème émergent auquel les comptes clients pourraient être confrontés avec précision et efficacité. Vous êtes vraiment enthousiaste à l'idée d'aider...
-
Customer Service Specialist
Il y a 5 mois
Anderlecht, Belgique Accent Temps pleinHet bedrijf is gesticht in 1941 en maakt en ontwerpt toonaangevende spitstechnologie, software en services voor de professionele bouwindustrie, die zich duidelijk van de rest onderscheiden op verschillende vlakken. Ze zijn wereldwijd actief, gevestigd in meer dan 120 landen met meer dan 32 000 medewerkers. Desondanks de grootte van dit bedrijf, is dit een...
-
Customer Service Medewerker
Il y a 5 mois
Anderlecht, Belgique Start People Temps pleinAls Medewerker Customer Service speelt u een cruciale rol in de ervaring van onze abonnees, zowel huidige als toekomstige. Uw missie? Adviseren, behouden en informeren. U bent de held die hun vragen beantwoordt en hen naar passende oplossingen leidt. Stel u voor dat u onze klanten helpt bij het kiezen van hun alarmsysteem, of het nu gaat om particulieren...
-
Service Manager
Il y a 5 mois
Anderlecht, Belgique Cypher Consulting Europe Temps pleinThe Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management. The Service Manager is responsible for the quality, availability, performance and evolution of the technical service. In this role, he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...