Partner Lab Relationship Manager

Il y a 2 mois

Gent, Belgique Viroclinics-DDL Temps plein

As** Partner Laboratory Relationship Manager** you are responsible for planning, organizing, and coordinating the processes and activities related to the **partner laboratories selection, qualification, integration and management processes**.

You will also be in charge of coordinating the integration and the management of a defined partners portfolio. He/she will be responsible for developing long-term relationships with his portfolio of assigned partners, connecting with key business executives and stakeholders.

As Manager you are also responsible to implement a strong process including quality and process documentation (WI, SOP) for the lab integration and partnership management activities.

**Your main tasks and responsibilities will include**:

- Responsible of Quality documentation and compliance:_
- Vendor Management
- Create processes documentation
- Create templates to achieve lab partnership qualification, integration and management
- Create quality documentation: SOP, WI and follow up
- Create business metrics

**Partner lab Relationship Management (Defined partners portfolio)**:

- Build, develop and maintain strong, long-lasting partner relationships
- Facilitate engagement activities between partner resources and internal resources such as legal, sales, marketing, implementation, technical and service teams
- Compile and maintain inventory of partner labs within a defined portfolio
- Responsible of the lab prequalification and qualification coordination with different stakeholders
- Responsible of the coordination of the onboarding process of a new partner lab: contract, KOM meeting, operational set up.
- Responsible to ensure that tasks are completed as scheduled by the different internal and external stakeholder.
- Clearly communicate the progress of scheduled initiatives to internal and external stakeholders (partners, clients)
- Collaborate with internal team to identify opportunities for improvement
- Coordinate with senior leadership on strategic management of the partner
- Coordinate and lead regularly scheduled partner governance meetings
- Will facilitate issue resolution and lead the team in working through project changes.
- Responsible of the management of the partner labs in collaboration with the different CR services (IT, Science, QA) and functions and communication with the partner labs.

The role is suitable to those who are able to understand the business in a short amount of time. You possess over excellent communication skills and know how to manage your collaboration with your stakeholders. As you work within a service-oriented environment, we expect you to share our focus on the customer. It is important to be able to think in a conceptual way.

**To be successful in this role, you'll need**
- Background in science, Master of Science degree
- Minimum 5 years of experience in the CRO business (preferably central laboratory services) is an asset
- Experience in redacting quality documentation
- Ability to lead meetings and have excellent negotiation and communication skills
- Proven experience in overseeing the direction, development, and implementation of solutions and processes
- Experience with business and technical requirements analysis, business process modeling/mapping, methodology development, and data mapping
- Experience in working with complex, multi-divisional, multi-geographical environment
- Comprehensive knowledge of relevant software: Windows, Word, Excel, Outlook, databases
- Fluent in English

**Working at Cerba Research**

Cerba Research is growing fast on a global scale. Working at Cerba Research first of all means that you contribute to improve global health. It also means growing your career in a dynamic, fast paced environment, where you can develop new skills and work on diverse projects. There is plenty of room for initiatives, we encourage you to take ownership, cooperate, keep learning and most and for all, have fun

**If you have drive, are willing to learn and want to make an impact, then please join

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