Partner Success Manager

il y a 1 semaine


Gent, Flandre, Belgique Officient Temps plein

Hello there Are you the new Partner Success Manager Officient is looking for?
Officient has demonstrated product-market fit, growing in 5 years to over 22k customers.

Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.

As a Partner Success Manager at Officient, you will establish and ensure successful relationships with our partners: payroll providers.

In a role that combines account management, project management and change management, you'll have a central impact on the scalability of Officient towards thousands of additional end customers.


Main responsibilities

  • Position yourself as the goto person for our partners
  • Ensure a successful implementation of Officient as an HRtool for the partners' end customers
  • Provide second line support for our partners' employees
  • Track progress per partner via KPIs and conduct regular reviews
  • Guide change management, in cooperation with the partners' management, to support the partners' employees (eg by developing workshops, individual sessions,...)
  • Work together with our Product team as you'll be the SPOC for our partners concerning all product related questions and requests
  • Use a coordinated sales & marketing approach (incl giving demos) in collaboration with our Partner Account Manager to attract new end customers

Does this sound like you?

  • Prone to build and manage customer account relationships
  • Able to establish and optimize operational processes related to customer account management
  • Strong verbal and written communication skills
  • Proactive, problemsolving, actionoriented, open, curious and determined mindset

Extra bonus points if you have experience in...

  • The world of payroll providers and/or experience with various hr & payroll packages
  • Change management
  • Working at a fastpaced startup or in a SaaS environment

What's our offer?

  • Flexibility in working hours and location
  • Highimpact position in a fastgrowing company
  • Growth and mentoring by experienced colleagues
  • Competitive salary package that is Officiently optimized to your individual needs
  • Open, informal atmosphere
Did your level of excitement rise while reading this vacancy?

Do not hesitate to apply You can do so in English, Dutch or French. We'll contact you soon

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation or any disability.
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