Chief Experience Officer F/m
il y a 2 semaines
Are you excited for your new career adventure?
At Lyreco, we offer more than just a job, but a career We are looking for a talented and ambitious new **Chief Operating Officer **to join in HQ (Marly).
Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has constantly adapted to the evolutions of workplace thanks to its focus on excellence in customer experience, strong partnerships with renowned suppliers, and efficient logistics.
With more than 12,000 employees, Lyreco directly operates in 25 countries in Europe and Asia and covers 17 additional markets on 4 continents through a network of distribution partners
**YOUR MISSIONS**:
**1- Perimeter**
The role of the Chief Experience Officer is to define, formalise, implement, continuously improve the Lyreco Customer Experience strategy to develop revenue.
You will make sure that Lyreco provides a unique and differentiated experience to its customers thanks to a fine orchestration of its multichannel approach: sales forces, customer care and digital presence.
You will have the responsibility to manage a team with Group Directors in each of the contact points domains (Sales, Customer Car and Digital), assisted by a Group Marketing Director (ensuring a coordination of the marketing efforts in all the channels).
**2- Responsibilities**
**Multichannel Strategy**
- Define the multichannel strategy of Lyreco, combining and optimising the presence it has on 3 contact channels (customer facing with Sales force, indirect facing with Customer Care and Digital).
- Formalise this strategy and ensure the proper implementation of the subsequent model in all the countries where Lyreco is present thanks to a strong collaboration with the Managing Directors community.
- Continuously improve this model thanks to the input of the markets, a strong follow up of the market trends and a pioneering approach to provide to Lyreco customers an unmatched customer experience in the industry.
**Leadership**
- Extensive collaboration with the other members of the Group Executive Team and act as a strong team player.
- Manage and inspire a team of seasoned Group Directors (Sales Operations, Customer Experience, eCommerce and Marketing) who will share the responsibility to develop, together, the multichannel approach and ensure the appropriate actions are put in place in their areas of expertise to deliver it.
- Entertain a strong relationship with the Managing Directors community to remain highly connected to the market situations.
- Develop a culture of strong relationship between the Group Directors and the communities of counterparts in the countries.
**Technical Solutions**
- Propose new technical solutions that should be deployed in the organisation, in close cooperation with the COO and Group IS Director to ensure compliance with the Group technical strategy.
**3. Key Performance Indicators**
- Net Promoter Score
- Acquisition of New Customers
- Retention rate of Existing Customers
- Penetration rate of the Existing Customers
- Great People Survey score
**YOUR PROFILE**:
- Bachelor Degree in Business Management or equivalent.
- 5 years minimum experience in a Global Leadership Team or as a Business Unit director (MD)
- Strong business acumen
- Strong team player
- Demonstrated ability to lead and inspire large and international teams, with very strong communication skills
- Proven ability to work in a multicultural environment
- High level of energy
- Experience in managing a customer facing sales force
- Experience in managing indirect facing teams
- Experience in the pure Digital sales domain
- Ability to work with mínimal supervision
- Fluent in English.
**Position based in**:Brussels with extensive weekly presence in Marly, Gdansk or Dordrecht and regular travels in the countries.
**REASONS TO JOIN LYRECO**:
- A full
- time job in a dynamic, passionate, international team
- Competitive salary
- Hybrid work model
- Pension plan
- Personal growth budget
LI-HR1
LI-Hybrid
managementFR
-
Chief Experience Officer F/M
il y a 2 semaines
Brussels, Belgique Lyreco Group Temps pleinAre you excited for your new career adventure? At Lyreco, we offer more than just a job, but a career! We are looking for a talented and ambitious new Chief Experience Officer to join in HQ (Marly). Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926,...
-
Chief Experience Officer F/M
Il y a 2 mois
Brussels, Belgique Lyreco Group Temps pleinAre you excited for your new career adventure? At Lyreco, we offer more than just a job, but a career! We are looking for a talented and ambitious new Chief Experience Officer to join in HQ (Marly). Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926,...
-
Chief Technology Officer
Il y a 2 mois
Brussels, Belgique ROSSEL & CIE Temps pleinLe Groupe ROSSEL recherche un.e « Chief Technology Officer » (« CTO ») qui portera l’ensemble de la responsabilité de son infrastructure informatique et qui sera, dans ce cadre, le.la référent.e technologique pour accompagner le Groupe dans la poursuite de sa transformation digitale. À ce poste, vous piloterez les équipes « Architecture &...
-
Chief Finance Officer
il y a 3 semaines
Brussels, Belgique BELREST Temps pleinBELREST Chief Finance Officer (CFO) - BelRest Description du poste: En tant que Chief Finance Officer chez BelRest, vous occuperez un rôle stratégique au sein de l'équipe de direction. Vous travaillerez en étroite collaboration avec le CEO pour façonner la vision de BelRest et stimuler la croissance de nos différentes sociétés et restaurants :...
-
Chief Financial Officer
Il y a 2 mois
Brussels, Belgique Newrest Temps pleinNewrest is recruiting a Chief Financial Officer. As part of its international development Newrest is recruiting its future Chief Financial Officer. You want to be a part of a large international Group 95% owned by its managers and you are open to a worldwide mobility? Join us! You must be fluent in French and speak another language. Reporting to the...
-
Chief Financer Officer
il y a 3 semaines
Brussels, Belgique EVERTYS Temps plein**Chief Financer Officer****: We zijn op zoek naar een Chief Financial Officer (CFO) - Regio - Bruxelles - Contract type - Permanent at client **Functieomschrijving**: Voor onze klant, een groeiende IT-consultancy bedrijf gevestigd in Zaventem, zijn we op zoek naar een **Chief Financial Officer (CFO)** om het financiële team te versterken. Je staat in...
-
Chief Financial Officer
il y a 2 semaines
Brussels, Belgique EVERTYS Temps plein**Chief Financial Officer****: We zijn op zoek naar een Chief Financial Officer (CFO) - Regio - Bruxelles - Contract type - Permanent at client **Functieomschrijving**: Voor onze klant, een groeiende IT-consultancy bedrijf gevestigd in Zaventem, zijn we op zoek naar een **Chief Financial Officer (CFO)** om het financiële team te versterken. Je staat in...
-
Chief Operations Officer F/m
il y a 2 semaines
Brussels, Belgique Lyreco Management Sas Temps pleinAre you excited for your new career adventure? At Lyreco, we offer more than just a job, but a career! We are looking for a talented and ambitious new **Chief Operations Officer **to join in HQ (Marly). Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926,...
-
Chief Operating Officer
il y a 3 semaines
Brussels, Belgique Salix Advisory SPRL Temps plein**The role** We are looking to appoint a Chief Operating Officer (COO) to direct commercial operations from our office in Brussels. The COO will be central to driving and supporting our expanding consultancy services. We are looking for someone with senior-level corporate communications experience with a deep understanding of the UK corporate landscape;...
-
Chief Audit Executive
il y a 4 jours
Brussels, Belgique Federale Temps pleinFédérale Assurance se distingue par une organisation originale et indépendante de type « mutuelle», un concept qui nous permet de faire participer notre clientèle aux bénéfices sous forme de ristournes._ - Fédérale Assurance n’est pas une compagnie d’assurances comme les autres. Depuis plus de 100 ans, nous privilégions l’aspect humain, une...
-
Chief Operating Officer
il y a 2 semaines
Brussels, Belgique Eleonor Temps plein**ELEONOR** started its activities in 2007 as an R&D Center with a focus on improving the bioavailability and bio-accessibility of poorly soluble natural ingredients for the Food Supplement, Health & Wellness markets, both human and animal. Their mission is to turn **poorly soluble, science-based active ingredients into high - performance, instantly cold...
-
Chief Technical Officer
il y a 3 semaines
Brussels, Belgique Wiselect Temps pleinVous serez le Chief Technology Officer qui chapotera le service infrastructure informatique et qui se représente comme le référent technologique pour accompagner l'entreprise dans la poursuite de sa transformation digitale. À ce poste, vous piloterez les équipes « Architecture & Infrastructure » et « Opérations » et superviserez le plan global de...
-
Chief Revenue Officer
Il y a 2 mois
Brussels, Belgique TopCompare Temps pleinAre you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for our...
-
Chief Revenue Officer
il y a 3 semaines
Brussels, Belgique TopCompare Temps pleinAre you ready to thrive in a dynamic and exhilarating environment, where you'll be entrusted with significant responsibilities? Are you seeking to join an extraordinary team of young, motivated, and highly ambitious individuals? If you have a genuine passion for connecting with people and driving remarkable outcomes, then you could be the perfect fit for our...
-
Chief Commercial Officer
il y a 3 semaines
Brussels, Belgique Green & Durable Group Temps plein**De uitdagingen**: - Green & Durable Group is binnen België en Nederland een voortrekker binnen de duurzame energiesector. Zowel met onze bedrijven in de groothandel in solar en storage systemen, als met onze verschillende installatiebedrijven van energiebesparende systemen, stuwen we onze klanten resoluut naar een duurzamere en groenere toekomst. We...
-
Chief Architect
Il y a 2 mois
Brussels, Belgique ING Temps pleinChief Architect **A day in the life of a Chief Architect** You are the Chief Architect for the ING Tech organization in Belgium. You are directly managing a team of enterprise architects and chapter leads. Your organization consists of multi-disciplinary architects, who are responsible for guiding the change projects in Belgium and for contributing to...
-
Chief Operating Officer
il y a 3 semaines
Brussels, Belgique Osborne Clarke Temps pleinDescription Who is Osborne Clarke? We're a future-focused international legal practice with over 1,500 legal experts across 26 locations. We help clients across eight core industry sectors to succeed in tomorrow’s world. Our national firms combine the very best of Osborne Clarke with an understanding of the local business environment and...
-
Chief of Staff
il y a 2 semaines
Brussels, Belgique CANDRIAM Temps pleinPosition description **Business unit**: - CEO Office - CEO Office **Job title**: - Chief of Staff H/F **Contract type**: - Permanent **Mission**: - Your role is to work hand-in-hand with the CEO and help him maximize his impact and effectiveness in all aspects of his mission. **Responsabilities**: - Your tasks are as follows: **CEO Support and...
-
Chief Operating Officer
il y a 3 semaines
Brussels, Belgique Elia Grid International Temps plein**Chief Operating Officer (COO)** **Who we are** **Elia Grid International (EGI) **is a global engineering consultancy company, part of Elia Group (Belgium) and 50Hertz (Germany), specialising in complex power system challenges. Our goal is to provide **high quality solutions** for the challenges of the **energy transition**. Our **multidisciplinary team...
-
HR & Administration Officer (M/F)
il y a 2 semaines
Brussels, Belgique PaHRtners Temps pleinOur client is active in the financial sector and provides his customers with easy-to-use tools to simplify your financial journey and help investment decisions making in personalized way. Since they set up in Brussels in 2013, the Company faced a significant growth over the past few years and plans to keep growing. In order to strengthen our client’s...
