Customer Service Associate
Il y a 7 mois
**Wat zal je job inhouden?**:
Ben jij op zoek naar een dynamische functie waarin jouw organisatorisch talent en klantgerichtheid tot hun recht komen? Heb je een passie voor nauwkeurige orderverwerking en het onderhouden van sterke klantrelaties? Dan is deze functie voor jou
Als Customer Service Associate ben jij dé schakel voor de orderverwerking van een specifieke productgroep voor onze klanten in de EMEA-regio. Je fungeert als verbindende factor tussen onze Account Managers en de klant.
Verantwoordelijkheden:
- Je verwerkt nauwkeurig alle inkomende bestellingen in SAP en bent verantwoordelijk voor het volledige proces, van orderinvoer tot het verzenden van de factuur naar de klant. Tevens houd je de stamgegevens van onze klanten en materialen up-to-date.
- In overleg met de accountmanagers stel je prijsopgaven op en zorg je voor het correct laden van gegevens in SAP.
- Je beheert de prijslijsten en zorgt ervoor dat de data juist wordt geladen in SAP.
- De beschikbaarheid van materialen wordt door jou gecontroleerd, en je waarborgt de nauwkeurigheid van de voorraad.
- Je zorgt voor uitstekende afhandeling van klachten en denkt proactief en commercieel mee met de klant, actief op zoek naar oplossingen voor uitdagingen.
- In nauwe samenwerking met het magazijn bewaak je de inkomende goederen en uitgaande bestellingen.
- Om optimaal aan de eisen van de klant te kunnen voldoen, onderhoud je contact met verschillende interne afdelingen (labs, planning, inkoop, productie, etc.).
**Wat zoeken we?**:
- Je hebt een bachelor
- of masteropleiding gevolgd met focus op administratie, commercieel/business of talen.
- Bij voorkeur heb je ervaring in customer service of sales support.
- Vloeiende communicatie in het Nederlands en Engels is een must, kennis van extra talen is een pluspunt.
- Commercieel inzicht en klantgerichtheid zijn jouw sterke punten.
- Je hebt ervaring met een ERP-systeem, ervaring met SAP is een troef.
- Goede kennis van MS Office.
- Je bent een echte teamspeler met sterke sociale vaardigheden en gedrevenheid.
- Initiatiefrijk, probleemoplossend vermogen en het hoofd koel houden in stressvolle situaties zijn jou niet vreemd.
**Wat bieden we?**:
- Een boeiende baan met gevarieerde taken en internationale contacten.
- Je wordt begeleid door ervaren collega's.
- Mooi loon.
- MC’s van €8.
- Groepsverzekering en hospitalisatieverzekering.
- Mogelijkheid tot fietsleasing.
- Flexibel uurrooster: tussen 7.30u en 9.30u opstarten en ten vroegste om 16u stoppen.
- 12 ADV-dagen per jaar.
- Meteen vast contract.
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