Senior Operations Manager

il y a 20 heures


Brussels, Belgique MILES Mobility Temps plein

Join the ride

We are supporting MILES hyper-growth by enabling our organization and operations to move with the highest speed and quality. We are MILES operational experts, driving efficiency and customer experience across our organization.
We are expanding our fleet and therefore we are looking for you to join us in our Office in Brussels as a
Senior Operations Manager (f/m/x) | French + Dutch + English speaking

Deine Aufgaben

The Sr. Operations Manager will be responsible for ensuring performance in line with the strategy and delivering lean, excellent services with high quality and efficiency. Your role and responsibilities will include but not be limited to ensuring that our operations run effectively, delivering results that support MILES growth. The operation team's main responsibility is to assure that the MILES fleet matches the customer demand at all times in terms of density, availability, vehicle condition and usability.
Manage your team, meet or exceed key performance indicators and report directly to our management team.
- Recruit, manage and inspire a team of Junior Operations Managers and be passionate about their career development.
- Ensure the realization of the best practices from our HQ, continuous development of the team and organize training/workshops.
- You will also be responsible for organizing and structuring the team.
- Close collaboration and knowledge exchange with the Berlin based Ops Team in our MILES HQ.
- Serve as a member of the leadership team, identify issues, contribute ideas/solutions, and support the team in all actions.
- Drive and support global initiatives to improve MILES overall operations.
- Work closely with internal and external stakeholders to address business needs.
- You are responsible to ensure the high MILES quality standards of your team and the contractors
- With a lot of fun at work and team spirit you keep the positive mood and the fun factor in our team.

Warum MILES?
- Compensation - Receive an attractive salary and insurance plan plus MILES Benefits: We offer you a portfolio of different benefits that you can customize according to your preferences.
- Ability to work remotely when applicable.
- Office perks - MILES Goodies, fruit, coffee & drinks in the office.
- Diversity & Community - Work with talented people from 23+ different countries. With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other.
- Learning - Thrive in a learning and development focused environment with an emphasis on knowledge sharing and training.

Was du mitbringst
- At least 2 years experience in operations management, management consulting, strategy work in a large business or growing startup.
- Proven track record in building, mentoring and inspiring a high performing professional team.
- Data-driven mindset, strong analytical, hands-on mentality and problem-solving ability.
- You are a team player and want to improve urban mobility with us.
- Excellent verbal and written communication skills in French, Dutch and English.
- Strong project/program management skills.
- Ability to thrive in a fast-paced and evolving environment.
- Strong stakeholder management skills and ability to perform under pressure.
- Confident, charismatic and eloquent demeanor.



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