Senior Customer Engagement Manager
il y a 2 semaines
**What's in it for you?**:
- A competitive compensations and benefits package for the required level and experience, including **a company car.**:
- The opportunity to boost your career through product training, coaching & support, learning on the job
- A permanent contract in a dynamic, transparent, and fast-paced organisation, characterised by an entrepreneurial and cooperative culture.
- Autonomy and entrepreneurship in your work, as well as teamwork with other colleagues and departments
- **46 days off**
**About the company**: Our client is a
**dynamic company in full transformation and aims to become a sustainable Mobility player.**
This means that in addition to their traditional business of gas stations and lubricants, they are very much committed to electric and other future-oriented mobility solutions.
To support the strong growth and the challenging future strategy,
**they are looking for a Senior Customer Engagement Manager.**
***About the job**:
As the Customer Engagement Manager, you will play a pivotal role in developing and implementing the long-term loyalty strategy for the brand, leveraging customer data, segments, and profiles to create personalised offers and automated campaigns.
**Key Responsibilities**:
**Loyalty Program Strategy**: Develop and execute a comprehensive loyalty program strategy based on customer insights, collaborating closely with the Customer & Market Insights Coordinator and other team members to drive customer retention and satisfaction.-
**Partnership Collaboration**: Work closely with external partners and internal stakeholders to design and implement a best-in-class loyalty program, ensuring our valued customers are rewarded for their loyalty effectively.
**Performance Reporting**: Provide budgetary and KPI reports to management, incorporating data from digital channels, offline communication, and both online and offline sales, allowing data-driven decision-making.-
**Actionable Insights**: Analyze data to identify actionable insights and opportunities for service development and improvement, collaborating with the Customer Value Proposition-team to implement these initiatives.-
**Cross-Functional Collaboration**: Engage with multiple teams, including Marketing, Sales, and Product Development, to align loyalty program efforts with overall business objectives and enhance customer engagement across all touchpoints.- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in customer engagement, loyalty programs, or a similar role.
- Analytical skills with the ability **to translate data into actionable recommendations.**:
- Excellent communication and interpersonal skills to **collaborate effectively with internal and external stakeholders.**:
- Familiarity with CRM systems and customer segmentation tools is a plus.
- Join this dynamic team and contribute to the success of the loyalty program, making a significant impact on our customers' satisfaction and business growth.
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