Customer Engagement Manager
il y a 4 semaines
Customer Engagement Manager
**Location**:Gent, BE**Function**:Sales & Marketing**Part-time or Full-time**:Full-Time**Job Type**:Employee**Workplace type**:Hybrid**Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.**
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
**Position Job Title**:Customer Engagement Manager - **CatalystTM**
**Company: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)**
**Function: Amcor Innovation Center - Europe**
**Location: Gent, Belgium**
**Reporting line**:Marketing Innovation Manager**
**Work contract Legal Entity: Amcor Flexibles Gent**
**Contract Details: Permanent position**
**Expected hiring date**:1st September 2024**
**JOB PURPOSE**
- The Customer Engagement Manager is responsible for the customer experience at the Amcor Innovation Center Europe (AICE). The role’s primary objective is to deliver organic growth by driving collaborative innovation with customers, more specifically by, making AICE the go-to place, by introducing the CatalystTM approach, and by delivering best in class and memorable customer experience.- The Amcor Innovation Center Europe, located in Ghent (Belgium), is the latest addition to the Amcor Innovation Centres in North America (Neenah, Wisconsin), Latin America (Sao Paulo, Brazil) and Asia Pacific (Jiangyin, China).**ABOUT CATALYSTTM**
- The Amcor Innovation Center Europe is home of the new CatalystTM Team. The CatalystTM approach is a unique way to collaborate - at every stage of our customers’ innovation journey. It allows us to share our knowledge, expertise, technologies and processes so that we can work together to create better solutions, faster.
The Customer Engagement Manager is a new role that needs to be shaped. The manager will have the ability to influence how that role evolves, setting up processes and best in class standards.**ROLE DIMENSIONS**
- Total investment of the AICE is >22M Euros, with a big focus on the Customer Engagement Center. The Customer Engagement Center Manager is expected to maximize the return on investment by delivering high volume & quality of collaboration events.
- Up to 100 customer visits per year, individual events from 2 to 25 participants, and many (senior) internal Amcor visits
- Take ownership on continuous improvements and maintenance of the Customer Engagement Center facility. Initiate improvements, make the case for change and influence relevant stakeholders
- Manage operating budget for Customer Engagement
**PRINCIPAL ACCOUNTABILITIES**
- Manage AICE schedule, demonstrating agility and flexibility
- Be the first point of contact for any customer visits to AICE, define scope of event and then identify and involve relevant stakeholders accordingly
- Build agenda for each visit, coordinate overall presentation of the day, align storyline and talking points with internal stakeholders
- For events within accountability:
- Customer Meetings and AICE Discovery Tours: from the organisation to leading the tours that showcase our innovation, Amcor’s portfolio and manufacturing capabilities
- Amcor University educational program for customers: from the organisation, the coordination with the Amcor Technical Experts to the hosting of the event
- Catalyst Events including facilitating in-house consumer research: from the update of the product displays to visitors’ needs to the management of the sample’s repository
- Board of Director and Senior Leadership meetings: from the event set-up, tear down, and follow-up processes, to liaising with vendors, catering, and stakeholders. As well as conducting final inspections on the day of the event, to ensuring everything adheres to the client’s standards
- For all events, create a positive, relaxed atmosphere where guests can enjoy themselves.
- Assess events’ overall success and submit findings for reporting and customer excellence
- Lead and manage the Customer Engagement Team (1 direct report)
- Manage budget for events, catering, give-aways and customer entertainment
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