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Technical Support Representative and Database
il y a 1 mois
Operating Company: DEXIS
Location: Mechelen,Antwerpen,BE
Date Posted: September 10, 2024
Req Number: R5020949
- _Responsible to answer all questions and inquiries from dealer and dentists_
- _Proactive action in case either the service level is not met or the daily work not managed and Continuously improve technical knowledge._
- _Provide 2nd Level support for implementation of DTX Studio. This includes installation, migration of legacy or 3rd party databases, interaction with dealer/IT integrator when language allows._
- _Ensure escalations with 3rd level are being follow up and customer can use the software as expected._
**Job Requirements**:
**Critical Knowledge and Qualifications**:_(what the role holder must know; including any required general or professional qualifications/education)_
- _Technical Education in Software and/or IT_
- _Fluent _English and other European language_
- _Experience in Servicing and Installing Equipment, Computers and Software_
**Critical Skills/technical know-how**:_(what the role holder must be able to do)_
- _Very good Communication Skills (verbal & written)_
- _Sense of Urgency, must be able to recognize and set priorities_
- _Familiarity with Apple all Microsoft Operative systems_
**Critical Experience**:
- _Technical problem solving_
**Operating Company**:
DEXIS
