Servicenow Service Manager Informatique

il y a 3 jours


Brussels, Belgique EMGS CONSULTING Temps plein

Soutenir les opérations de la plateforme et être responsable de la business delivery, du fonctionnement et des services de la plateforme ServiceNow.
Responsabilité globale et supervision de l'instance ServiceNow.
Soutenir la création de la feuille de route pour la plateforme ServiceNow.
Implémenter des modifications majeures dans la solution actuelle de la plateforme ServiceNow:
Soutenir les nouvelles fonctionnalités liées à ITSM, ITOM, ITAM, SEC, RH, etc.
Analyse des demandes de changement.
Déterminer l'impact des modifications apportées à la plateforme.
Rédiger les spécifications des exigences métier/utilisateur basées sur les besoins pour la plateforme ServiceNow.
Élaborer des spécifications fonctionnelles pour les "améliorations" (modifications de la solution existante) et les valider auprès des parties prenantes concernées.
Point de contact unique pour l'informatique et/ou le métier.
Premier point de contact pour les développeurs lors du développement des "améliorations".
Premier point de contact pour les architectes informatiques, les spécialistes de l'intégration ou de la sécurité.
Fournir un soutien administratif et fonctionnel dans ServiceNow aux utilisateurs et aux responsables de processus au sein de l'organisation.
Offrir un support rapide pour les questions des utilisateurs et la résolution des problèmes en production.
Effectuer des tests d'intégration système et gérer/coordonner les tests d'acceptation utilisateur.
Organiser et réaliser des tests d'intégration et d'acceptation.
Rédiger des processus ou de la documentation utilisateur.
Préparer la transition en production.
Fournir un support post-mise en production ("hypercare").
Répondre aux tickets des utilisateurs clés ou finaux.
Être responsable des mises à jour de la plateforme ServiceNow.
Déterminer l'impact des mises à jour possibles sur l'architecture de la plateforme ServiceNow.
Rechercher proactivement comment les mises à jour de ServiceNow peuvent améliorer l'implémentation existante pour le client.
Élaborer un plan de mise en ?uvre pour effectuer ces mises à jour.
Rédiger des exigences fonctionnelles et techniques.
Coordination avec les parties prenantes internes et externes.
Certificate Inventory Management
Common Service Data Model
ITIL
Scripting
ServiceNow
Vulnerability Response
Maitrise de l'anglais



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