Functional a Servicenow Asset Management

il y a 1 jour


Brussels, Belgique Oliver James Associates Temps plein

We are actively seeking a **ServiceNow Functional Analyst** for one of our clients in the transport sector. Having strong expertise in **IT Asset Management** is a must.

Your main tasks will be based on the implementation of IT Asset management process & functionality. This involves the migration requirements from legacy IT asset management tool to ServiceNow (Software and Hardware Asset management).

**Your main responsibilities**:

- Leading process definition based on **ITIL and ServiceNow** best practices and standards for IT Asset management processes (including integrations to other processes like IT service request fulfilment)
- Capturing user requirements
- Creating roadmap for **IT Asset Management** in concertation with stakeholders and assuring UAT has been done and has been signed off by the stakeholders
- Supporting creation of user stories for process implementation as well as supporting users in user acceptance testing and roll-out
- Supporting technical consultants in configuration & development
- Propose ServiceNow features that can be leveraged to **improve the support to IT Asset management** within the organisation

**Profile**:

- Experience in various ServiceNow components
- Ability to clearly articulate the power and value of the ServiceNow platform to a non IT audience.
- Experience working in a large government or corporate enterprise environment.



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