Servicenow Itsm Analyst
il y a 3 semaines
Functie
**Principal Duties and Responsibilities**
- Capturing user requirements
- Participate in creation of roadmap for ITSM within the organisation, in concertation with stakeholders (ServiceNow platform management, customer stakeholders, architects, Product Owner,).- Creates or supports creation of user stories for process implementation
- Participate in effort estimations on captured requirements, ability to do first feasibility check on requirements from functional and size point of view- System and functional testing of ServiceNow components
- Supporting technical consultants in configuration & development
- Supports users in user acceptance testing and roll-out
- Assure UAT has been done and has been signoff by stakeholders
- Experience working in a large government or corporate enterprise environment.
- Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a non-IT audience.
- Proactively propositioning how ServiceNow features can be leveraged to better support IT Service management within the organisation- Doing so by staying as much as possible in line with ‘Out of the box’ ServiceNow
Functie-eisen
- Business Knowledge and Skills
- Understanding of IT Service management best practices.
- Strong knowledge and experience implementing ServiceNow based Service management
- Familiarity with IT technologies including common hardware, networking, and software licensing
- Strong Knowledge of the ITIL Framework
- Knowledge of CMDB
- Technical Skills
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
- Other
- Ability to work with end users, technical staff and management as necessary.
- Needs to work under pressure and meet deadlines.
- Strong documentation and verbal/written communication skills.
- Strong multi-tasking and analytical skills
- Fluent in English (both orally and in writing), Dutch and/or French are considered as a strong plus
- Able to work independently, strong problem solving techniques, proactive
- Experience with offshore development teams is a plus
Inlichtingen
Jannes Van Houtven +32 3 202 05 00
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