Servicenow Developer Cmdb

Il y a 6 mois


Brussels, Belgique Sparagus Temps plein

**Role: Developer ServiceNow CMDB
**Principal Duties and Responsibilities**:

- Technical implementation of CMDB in ServiceNow
- Technical implementation of Service Portfolio Management workspace in ServiceNow
- Provide ServiceNow administration and functional/development support to users and process owners across the organization
- Provide timely support to user queries and troubleshoot production issues
- Perform Systems Integration Testing and manage/coordinate user acceptance testing
- Creation of technical and functional documents for ongoing maintenance items and projects

**Qualifications / Required Skills**:

- Understanding of ITSM best practices and ITIL principles
- Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features
- Good knowledge of ServiceNow technical, coding and customisation best practices
- Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
- Minimum 3+ years of CMDB development and administration experience in an enterprise environment with ServiceNow and/or ServiceNow System Administrator Certification.
- Strong understanding of a Configuration Management Database (CMDB) and its relationship to asset management and IT service management processes
- Strong understanding of ServiceNow CMDB model (CSDM)
- Experience in CMDB integration with discovery tools
- Workflow and approval configuration
- Experience with ServiceNow automated discovery tool
- Working JavaScript programming experience
- Real project experience in all types of ServiceNow coding (no code [flow designer], low code [scripted flow workflows], pro code [BRs, Includes, etc)
- In depth knowledge of ServiceNow security/access model: ACLs Roles, etc
- Real project experience of working with various types of UI in ServiceNow: Forms, Service portal, Ui builder, etc
- Good knowledge and experience of Web service technologies and ServiceNow integrations based on the REST API interfaces
- ServiceNow MID server configuration and deployment hands on experience
- Understanding of IRE rules
- Knows the different CMDB related modules like CMDB Data Manager / Data Certification / Audits /..
- Experience with configuring views and preferably understanding on how to configure the CMDB workspace & service portfolio workspace (or other workspaces) Experience with IntegrationHUB ETL

**Other**:

- Ability to work with end users, technical staff and management as necessary
- Can work independently and contribute to CMDB deliverable prioritizations (feasibility, complexity estimations)
- Needs to work under pressure and meet deadlines
- Strong documentation and verbal/written communication skills
- Strong multi-tasking and analytical skills


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