Servicenow Itam Functional Analyst

Il y a 5 mois


Brussels, Belgique Alldus International Consulting Ltd Temps plein

Brussels, Brussels-Capital Region

ServiceNow - Consultant
- Contract

**ServiceNow ITAM Functional Analyst**

We are seeking a skilled and motivated ServiceNow IT Asset Management Functional Analyst to join our team. In this role, you will be responsible for implementing IT Asset management processes and functionalities, including the migration from legacy tools to ServiceNow for both Software and Hardware Asset Management. You will also play a key role in implementing the ServiceNow Asset Management product, covering Software Asset Management and Hardware Asset Management.

**Principal Duties and Responsibilities**: As a ServiceNow IT Asset Management Functional Analyst, your main responsibilities will include:

- Leading the process definition in collaboration with customer stakeholders, following ServiceNow best practices, ITIL, and industry standards for IT Asset Management processes (Software & Hardware Asset Management). This will also involve integrating these processes with other IT functions like IT service request fulfillment.
- Capturing user requirements and translating them into actionable insights.
- Creating a comprehensive roadmap for IT Asset Management within the organization, working closely with stakeholders such as ServiceNow platform management and customer representatives.
- Creating or supporting the creation of user stories to facilitate the smooth implementation of processes.
- Conducting system and functional testing of ServiceNow components.
- Providing technical consultants with support in configuration and development tasks.
- Assisting users in user acceptance testing and the roll-out phase.
- Ensuring that User Acceptance Testing (UAT) is completed and approved by relevant stakeholders.
- Leveraging your experience in working within large government or corporate enterprise environments.
- Effectively communicating the benefits and value of the ServiceNow platform to non-IT audiences.
- Proactively identifying opportunities to optimize IT Asset Management using ServiceNow features.
- Staying aligned with “Out of the box” ServiceNow functionalities as much as possible.

**Qualifications**:Business Knowledge and Skills**: To be successful in this role, you should possess:

- A deep understanding of IT Asset Management best practices.
- Extensive knowledge and hands-on experience in implementing ServiceNow-based Asset Management, including Software Asset Management and Hardware Asset Management products.
- The ability to influence Business (Process) decision-making processes by positioning best practices effectively.
- Confidence in handling uncertainties and turning them into actionable plans using your skills and knowledge.
- Familiarity with various IT technologies, including hardware, networking, and software licensing.
- Strong knowledge of the ITIL Framework and familiarity with CMDB (Configuration Management Database).

**Technical Skills**: In addition, you should have:

- Excellent knowledge of ServiceNow Best Practices and a commitment to staying updated with the latest ServiceNow features.

**Other Qualifications**:

- Strong collaboration and communication skills to work effectively with end-users, technical staff, and management.
- The ability to thrive in a fast-paced environment, handling pressure, and meeting deadlines.
- Proficiency in both written and spoken English, and at least one of Dutch and/or French.
- A proactive, independent work style with strong problem-solving techniques.
- Experience in working with offshore development teams is a plus.

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