Customer Operations Coordinator

il y a 3 semaines


Diegem, Belgique Bright Plus Temps plein

**Omschrijving**:
Ben jij klaar om je carrière een boost te geven en mee te groeien in een dynamisch bedrijf dat volop in transformatie is? Dan is de rol van Customer Operations Coordinator iets voor jou We zoeken iemand die niet alleen administratieve nauwkeurigheid en klantgerichtheid in zijn of haar DNA heeft, maar ook de ambitie om mee te bouwen aan een digitale en efficiëntere toekomst.

Wat ga je doen?
- Orderverwerking in SAP: Jij bent verantwoordelijk voor de orderverwerking van begin tot eind
- Backoffice administratie: Je houdt het systeem goed in de gaten via SAP, zodat alles op rolletjes blijft lopen.
- Klantenservice: Jij beantwoordt vragen van de klanten, waaronder ziekenhuizen en laboratoria in België. Dit vereist niet alleen vaktechnische kennis, maar ook empathie en klantgerichtheid.
- Samenwerking met Key Account Managers: Je werkt nauw samen met onze Key Account Managers om de klantenservice naar een hoger niveau te tillen en zorgt ervoor dat alles op tijd en volgens afspraak geleverd wordt.

**Profiel**

Wij zijn op zoek naar een Customer Operations Coordinator met een echte growth mindset Iemand die altijd op zoek is naar manieren om processen efficiënter te maken, te digitaliseren en te automatiseren. Jij hebt de drive om bij te dragen aan voortdurende procesverbetering en om samen met de klant naar een toekomstbestendige en innovatieve werkomgeving te bouwen.

Jouw kwaliteiten:

- Je hebt een passie voor verandering en verbetering. Je staat open voor nieuwe technologieën en benaderingen en kijkt altijd naar mogelijkheden om processen te optimaliseren.
- Je spreekt vloeiend Nederlands, Frans en Engels. De klanten zijn zowel Nederlandstalig als Franstalig, en de interne communicatie gebeurt in het Engels.
- Je bent in staat om accuraat en gedetailleerd te werken, zelfs onder druk. Jij zorgt ervoor dat alles tot in de puntjes geregeld is.
- Je hebt een sterke kennis van MS Office en SAP. Je weet hoe je deze tools efficiënt kunt gebruiken om jouw werk te stroomlijnen.
- Je hebt uitstekende communicatieve vaardigheden, zowel schriftelijk als mondeling. Je weet hoe je helder en professioneel moet communiceren met zowel klanten als collega's.
- Je werkt graag samen met anderen en begrijpt het belang van goede samenwerking. Je bent een echte teamspeler die waarde hecht aan gedeelde successen.

**Aanbod**

Wat krijg je hiervoor in ruil?
- Een aantrijkelijk salaris
- Maaltijdcheques
- Hospitalisatieverzekering
- Groepsverzekering
- Netto onkostenvergoeding
- Glijdende uren
- Verlofdagen: 32 dagen per jaar
- 3 dagen thuiswerk per week en 2 dagen op kantoor

**Bedrijfsinfo**

Onze klant is een toonaangevend bedrijf in de farmaceutische sector.


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