Teamlead Customer Experience

Il y a 2 mois


Wijnegem, Belgique Media-Saturn Deutschland GmbH Temps plein

**Klaar voor een job met het beste team?**
**Let's Go**:
**Teamlead Customer Experience & Services (M/F/X)**:

- We zijn op zoek naar mensen die een passie hebben voor technologie en enthousiast zijn om de beste ervaring voor onze klanten te creëren. Mensen die een impact willen maken. We zoeken mensen zoals jij. **Let's Go**

**Wat ga je doen?**:
Je zet je elke dag in om de wens van de klant en de medewerker te overtreffen.
- Je bent samen met onze Customer Experience Manager verantwoordelijk voor de NPS-score van de winkel;
- Je analyseert de NPS-score en ondersteunt bij het definiëren actieplannen;
- Leiden en motiveren van het team zodat zij de beste customer journey kunnen bieden aan onze klanten;
- Je bent mede verantwoordelijk voor de klantenservice en/of de kassa van de vestiging;
- Je bewaakt de service strategie en motiveert medewerkers hier mee aan de slag te gaan.

**Wie ben jij?**:

- Een echte teamspeler;
- Een enthousiaste leider;
- Je bent een talent op gebied van de klanttevredenheid en hospitality en deze passie deel je graag met onze medewerkers;
- Je helpt samen met jouw collega’s de nodige organisatiedoelstellingen te behalen;
- Jouw focus ligt op het behalen van optimale en maximale klanttevredenheid;
- Je bent 36 uur per week beschikbaar, waarvan minstens een avond en een dag in het weekend.

**Wij bieden**:
Loonbonus CAO90
-Hospitalisatieverzekering
-Personeelskorting op je MediaMarkt aankopen
-Maaltijdcheques
-Ontwikkelings-en groeimogelijkheden
-26 vakantiedagen

**Over ons**:
Ready for the big picture? Let’s Go
Wij zijn de nummer één in de BeNeLux en in Europa. We beïnvloeden hoe mensen technologie ervaren en gebruiken. Wij maken het verschil. We zijn er voor onze klanten, via alle kanalen. We leggen uit, inspireren en enthousiasmeren. We zijn altijd in beweging. Samen met onze fantastische medewerkers creëren we de winkelervaring van de toekomst.

**Jouw HR contactpersoon**:
**_Dimitri Noët_**

**_Telefoonnummer:_**_ _
- 0492 11 97 46_



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