IT Business Analyst
Il y a 2 mois
**Contract type**:
Temporary agent
**Directorate**:
Corporate Services Directorate
**Group**:
N.A.
**Grade**:
AD8
**Level of Security Clearance**:
SECRET UE/EU SECRET
**Management of staff**:
N.A.
**Location**:
Brussels
**Indicative starting date**:
01/03/2025
14/11/2024
1. BACKGROUND
The European Defence Agency (EDA) was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency. The Agency has its headquarters in Brussels.
The main task of EDA is to support the Council and the Member States in their effort to improve the Union's defence capabilities in the field of crisis management and to sustain the Common Security and Defence Policy (CSDP) as it currently stands and as it develops in the future.
The Agency is structured into four directorates. The Corporate Services Directorate (CSD) and three operational directorates: Industry, Synergies and Enablers (ISE); Capability, Armament & Planning (CAP); Research, Technology and Innovation (RTI).
2. THE AGENCY'S WAY OF WORKING
The Agency is an “outward-facing” organisation, constantly interacting with its shareholders, the participating Member States, as well as with a wide range of stakeholders. It works in an integrated way, with multi-disciplinary teams representing all of the Agency’s functional areas, to realise its objectives. Its business processes are flexible and oriented towards achieving results. Staff at all levels need to demonstrate the corresponding qualities of commitment, flexibility, innovation, and team-working; to work effectively with shareholders and stakeholder groups, formal and informal; and to operate without the need for detailed direction.
3. THE CORPORATE SERVICES DIRECTORATE
The Corporate Services Directorate (CSD) provides critical business support to EDA operations by delivering high-quality corporate services under six dedicated organizational elements, namely: Human Resources; Procurement and Contract Management; Finance; IT and Information Management, Security, Legal and Infrastructure. Additionally, the EDA Programme Manager and Corporate Projects Officer as well as the Record Manager, are responsible for the effective Project Management and the management of information produced and/or received by the organisation.
CSD processes are geared towards efficient and optimal use of resources, leveraging good practice and technological solutions while ensuring sound financial management, transparency and accountability; outward focus and commitment to continuous improvement are the hallmarks of CSD.
4. DUTIES
Under the supervision of the Head of the IT Unit, the IT Business Integration Officer will contribute to the following activities:
- identify and analyse, in close collaboration with IT and business colleagues, opportunities to streamline, optimize, and automate processes targeting efficiency gains and higher effectiveness across the Agency;
- establish and maintain a comprehensive, rolling roadmap to implement identified opportunities, varying from process re-engineering to digitalisation and automation of processes, utilising the Agency’s strategic IT technologies;
- drive the establishment of best of breed Master Data Management practices to provide a single pane of glass and act as the Agency’s Business Data Architect at the Portfolio Management level and IT governance bodies;
- foster business alignment and innovation through the Agency's IT governance (i.e., ITCC) by identifying, preparing and presenting the roadmap and strategic topics with key business stakeholders;
- identify enabling EU framework contracts and/or prepare specifications in view of realising agreed projects, e.g. for Agile runway services, proof of concepts, product development and enhancements;
- overlook or manage project implementations, including the associated change management to ascertain that project outputs are well integrated in a sustainable manner;
- accelerate the transition from traditional project management by changing the mindset and integrating the IT and Business functions through the adoption of a modern Product and Portfolio Management;
- assist with day-to-day operations such as user request fulfilment (ticket triaging with a “shift left” approach), knowledge management (drafting of articles for first level service desk agents), evaluation of vendor performance (uptime, quality of feature delivery), technology scouting, procurement planning, contract management etc;
- contribute to the objective of evolving the maturity level of the IT function from “IT as a service provider” to “IT as a business enabler” to “IT as a business partner” by intentional and consistent business engagement.
Duties may evolve according to the development of EDA’s structure and activities, and the decisions of EDA management.
5. ELIGIBILITY CRITERIA
- be a national of a Member State participating in the
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