IT Service Delivery Technician
il y a 1 semaine
VF Europe is looking for an exceptional IT Service Delivery Technician to join our Western Europe End-User Support team based in Antwerp/Bornem - Belgium.
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic brands such as Vans®, The North Face® and Timberland®. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling.
**Let’s Talk about the Role**
As an IT Service Delivery Technician, y ou will have the responsibility to enable VF employees to use technology that will allow them to work more efficiently. The End-User Services Technician is expected to provide advanced technical support and troubleshooting to VF associates while providing exceptional customer service. You will report to the End-User Support Delivery Manager Western-Europe, and will work close with the other European team members
**Responsibilities**
Identify, triage, and resolve technical problems of moderate complexity.
Accurately document, track, and monitor problems using applicable systems and tools.
Work on various projects, develop work plans, and ensure timely completion as directed.
Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day-to-day IT Infrastructure at the location they support
Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
Provide tech bar type service for face-to-face engagement with VF associates
Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc )
Hardware configuration and deployment following VF standards
Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
Other duties as assigned
**Skills for success**
Preferably AA/BS degree in Computer Sciences or related technology field or relevant experience.
In-depth technical knowledge of workstation hardware and software, printers, network and peripheral equipment like scanners, tape-drive, palm pilots, etc.
Fluent in English and Dutch, French is nice to have. Knowledge of other languages is an asset
Technical certifications such as MCSE, MCTS, A+, Cisco are preferred
Proficient Analytical Skills and IT minded
Good relational skills, and ability to work with peers in collaborative teams
MAC knowledge and interest is required
Documentation skills for recording processes, incident resolution, & customer direction
Working knowledge of Microsoft Windows Server platform, Windows and Mac OS, local area networks and the VF wide area network.
Understanding of SCCM
Computer hardware and software troubleshooting
Advanced knowledge of Microsoft products (OS & Office), Apple OS/iOS, Citrix Client
**Other requirements**:
Great customer service skills, ability to meet deadlines and work independently
Some travel may be required
Able to lift packages up to 30 lbs
Perform at a high standard of efficiency and work independently with mínimal supervision.
Ability to lead peers in short term project duties with effective project management skills
**What’s in it For You**
We’re in the business of unleashing human potential, driven by the ideas, energy, and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we’re the total package:
A supportive feedback-based culture where respect and integrity guide us in what we do
An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
Be part of an iconic lifestyle brand in a multi brand, multi countries organization
On site gym offering health and well-being initiatives
A discount card with 50% on all VF brands
**Free to Be, Inclusion & Diversity**
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opport
-
Service Manager
il y a 1 semaine
Berchem, Belgique Madison IT & Engineering Recruitment Temps plein**Beschrijving**: Voor onze klant, een high-tech machinebouwer, actief in verpakkingsmachines voor vouw-en golfkarton, flexibele verpakkingen, etc., zijn wij vandaag op zoek naar een Service Manager voor hun hoofdkantoor gevestigd in Berchem. In je rol als service manager volg je bestaande klanten op richting after-sales activiteiten en identificeer je ook...
-
IT Support Technician
il y a 4 semaines
Sint-Agatha-Berchem, Belgique Sweco Group Temps pleinKlaar om impact te maken als IT Support medewerker bij Sweco?Technische ondersteuning bieden: Je biedt ondersteuning aan gebruikers bij zowel soft- als hardware problemen en zorgt voor snelle en effectieve oplossingen.Systeembeheer: Je bent mede verantwoordelijk voor het computerpark, inclusief alle hardware bestellingen en vervangingen.Incidentbeheer: Je...
-
IT Support Technician
il y a 4 semaines
Berchem-Sainte-Agathe, Région de Bruxelles, Belgique Sweco Group Temps pleinKlaar om impact te maken als IT Support medewerker bij Sweco?Technische ondersteuning bieden: Je biedt ondersteuning aan gebruikers bij zowel soft- als hardware problemen en zorgt voor snelle en effectieve oplossingen.Systeembeheer: Je bent mede verantwoordelijk voor het computerpark, inclusief alle hardware bestellingen en vervangingen.Incidentbeheer: Je...
-
Operations Agent
il y a 7 jours
Berchem, Belgique Shell Recharge Solutions Temps plein**WE ARE SHELL RECHARGE** We are Europe's largest charging partner for electric vehicles. It is our mission to enable everyone to drive as many kilometers as possible on clean energy. We do this by offering large-scale smart charging solutions to the masses. We contribute to a low-carbon world by making EV charging simple, accessible and smart, with the...
-
Field Service Technieker
il y a 1 semaine
Berchem, Belgique Madison IT & Engineering Recruitment Temps plein**Beschrijving**: Voor een high-tech machinebouwer, actief in verpakkingsmachines voor vouw-en golfkarton, flexibele verpakkingen, etc., zijn wij vandaag op zoek naar een Mechanische Field Service Technieker. Als Service Monteur ga je zelfstandig de baan op naar de klanten en ga je de nieuwe machines monteren en installeren bij de klanten. Je bent de...
-
Collaborateur Service Desk IT
il y a 1 semaine
Sint-Agatha-Berchem, Belgique Valisana Temps plein**Collaborateur Service Desk IT (H/F)** **Département Informatique **OFFRE D’EMPLOI** À PROPOS DE L’EMPLOYEUR **ORGANISATION**: VALISANA ASBL Notre pôle de réadaptation Valida est situé à Berchem - **TYPE DE CONTRAT **:CDI temps plein Sainte-Agathe, et comprend un hôpital de réadaptation de 175 lits et une polyclinique. C’est le plus...
-
Project Manager CRM
il y a 1 semaine
Berchem, Belgique IQVIA Temps pleinJob Overview Responsible for the on-time completion of service delivery, managed services, or implementation oriented client projects. Manages a cross-functional team (onshore/ offshore) to achieve project delivery success. Identifies and elevates potential new business opportunities. Provides Technical Leadership to the project team. Essential Functions -...
-
Project Manager CRM
il y a 1 semaine
Berchem, Belgique Novasyte Temps pleinJob Overview Responsible for the on-time completion of service delivery, managed services, or implementation oriented client projects. Manages a cross-functional team (onshore/ offshore) to achieve project delivery success. Identifies and elevates potential new business opportunities. Provides Technical Leadership to the project team. Essential Functions -...
-
IT Business Analyst
il y a 1 semaine
Berchem, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een **IT Business Analyst** voor een bedrijf gelegen in de regio Antwerpen. Robert Half is momenteel op zoek naar een **IT Business Analyst** voor een bedrijf gelegen in de regio Antwerpen. Onze klant is een **dynamische organisatie** gespecialiseerd in medische technologie. De verantwoordelijkheden voor deze functie...
-
Customer Service Advisor Kitchenaid Finnish
il y a 3 semaines
Berchem, Belgique Start People Temps pleinWe are looking for a** Customer Service Advisor for Kitchen Aid.** Mixing dough for your delicious cake, boiling water to prepare your five-star dish or brewing your tasty coffee every morning: it takes good working kitchen equipment. KitchenAid aims to make a difference for every master chef among us, but cannot do this alone. It is therefore looking for...
-
Customer Service Medewerker
il y a 2 semaines
Berchem, Belgique Select Temps pleinAls **Customer Service Medewerker **sta je in voor volgende taken: - Je fungeert als **aanspreekpunt voor de klanten.**: - Je onderhoudt goede **contacten met interne en externe partijen** en **volgt gemaakte afspraken zorgvuldig op.**: - Je **staat in voor het tijdig opvolgen van de facturen.**: - Je staat algemeen in voor het **up-to-date houden van de...
-
Customer Service Manager
il y a 1 semaine
Berchem, Belgique Group S Temps pleinBeschrijving **CUSTOMER SERVICE MANAGER** **Qui est AAPI ?** AAPI est une entreprise de logiciels dont la mission, la vision et la stratégie sont claires. Nous transformons numériquement le secteur de l'hôtellerie et de la restauration et la façon dont les entreprises gèrent leurs ressources humaines. - AAPI dispose d'un tableau de bord à 360° qui...
-
Customer Service Manager
il y a 1 semaine
Berchem, Belgique Groep S Temps pleinDescription **CUSTOMER SERVICE MANAGER** **Qui est AAPI ?** AAPI est une entreprise de logiciels dont la mission, la vision et la stratégie sont claires. Nous transformons numériquement le secteur de l'hôtellerie et de la restauration et la façon dont les entreprises gèrent leurs ressources humaines. AAPI dispose d'un tableau de bord à 360° qui se...
-
Technische Service Specalist
il y a 1 semaine
Berchem, Belgique Unique Temps plein**Omschrijving**: Ben jij een gepassioneerde **technische service specialist **met expertise in **elektromechanica**? Werk je graag in een **dynamisch team **dat gespecialiseerd is in **complexe machineproblemen**? Onze klant is op zoek naar een technische service specialist met **sterke analytische vaardigheden** en een focus op elektrische aspecten van...
-
Business Developer L Enterprise Service Management
il y a 1 semaine
Berchem, Belgique Sellsior Temps plein**Are you a recent graduate and keen to unleash your sense of entrepreneurship in a commercial environment? Do you enjoy being surrounded by enthusiastic colleagues with a drive to score, and would you like to discover the finer points of B2B sales within the booming IT sector? Then I am looking for you!** **THE COMPANY** This **internationally growing...
-
Internal Business Account
il y a 7 jours
Berchem, Belgique Olympus Belgium SANV (OBE) Temps pleinYour responsibilities Answering incoming calls with questions about price, delivery date, packaging units, credit notes, returns, etc. - Sending outgoing calls + mails to customers regarding questions/updates on orders - Daily sort & receive in Salesforce - Delivering a copy of the invoice, drawing up the delivery note, confirmation of return mail, etc. -...
-
Internal Business Account Support
il y a 1 semaine
Berchem, Belgique Olympus Belgium SANV (OBE) Temps plein**Responsibilities**: - Answering incoming calls with questions about price, delivery date, packaging units, credit notes, returns, etc. - Sending outgoing calls + mails to customers regarding questions/updates on orders - Daily sort & receive in Salesforce - Delivering a copy of the invoice, drawing up the delivery note, confirmation of return mail, etc. -...
-
Tweetalige Customer Service Representative
il y a 1 semaine
Berchem, Belgique Bright Plus Temps plein**Omschrijving**: Als Customer Service Representative ben jij het **eerste aanspreekpunt** van onze klanten. Met jouw klantgerichte aanpak heb jij klanten verder en zorg jij voor duurzame relaties. Solliciteer nu voor deze job in Berchem! - Je start dossiers op. - Jij beantwoordt duizend-en -één vragen, controleert alle gegevens en zorgt voor de...
-
Field Service Specialist
il y a 1 semaine
Berchem, Belgique Ecolab Temps pleinEcolab is seeking a **Field Service** **Specialist** to join its industry-leading Food & Beverage team. We are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. We provide cleaning and sanitation solutions to food, beverage, and dairy manufacturing environments through a dual focus on sales and...
-
Barista (M/v/x)
il y a 1 semaine
Berchem, Belgique Flying Service & Kitchenstaff Temps plein**Wat houdt deze job in?** Wij zijn Kitchenstaff, dé vliegende brigade van chefs in Vlaanderen. We werken op de leukste evenementen, in gastronomische restaurants en hippe brasseries, bedrijfsrestaurants en grootkeukens. Wij hebben kantoren overal in Vlaanderen en onze collega’s beschikken over een uitgebreid netwerk in de horeca. Voor onze klant in...
