Hosting Services Manager

Il y a 2 mois


Brussels, Belgique EUROCONTROL - Supporting European Aviation Temps plein

**Function title**: Hosting Services Manager
- **Reference**: NOC-NM-2023-AD/644
- **Location**: Brussels
- **Nature of competition**: Internal and external competition
- **Applicable regulations**: Staff regulations governing officials of the EUROCONTROL Agency
- **Type of post**: Administrator
- **Job level**: AD6-AD9
- **Generic job title**: Expert
- **Number of posts**: 1
- **Duration of appointment**: 5 Year(s) - extension or conversion of the contract is possible - see “Useful information” section
- **Security clearance**: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
- **Directorate/Service**: NMD/TEC/OPS - Operations
- **Working arrangement**: Hybrid work (remote and onsite)
- **Competition publication date**: 15/06/2023
- **Competition closing date**: 13/07/2023 (23:59 Brussels time)
- **Reserve list**: Applicable - See details in the "Useful information" section

YOUR TEAM

Within the Network Management Directorate, "Technology" develops and maintains NMD’s mission-critical systems, including all airspace network management operational systems, the related communications facilities and technical infrastructure. It supports the Agency's IT solutions and services.

YOUR ROLE

Your role will be to:

- Determine, plan and oversee the delivery of IT services by external suppliers; measure output against agreed objectives, standards and service level agreements in terms of KPIs, achievement, quality, customer satisfaction, user experience, cost etc. and take corrective actions when necessary.
- Design and implement (on-premise and cloud-based) hosting solutions for high-availability services in collaboration with external IT support teams, cloud computing engineers, architects, cyber experts and developers.
- Operate and continuously improve hosting services based on cloud and on-premise systems.
- Monitor the hosting services, make recommendations to ensure optimised cloud consumption/spending and optimise capacity, usage, lifecycle management, performance and interface with customers to achieve excellence in service delivery.
- Participate in resolving major issues/outages and problem investigations and root cause analysis.
- Collaborate effectively with all internal and external parties involved (IT teams, security officers, business units, etc.).
- Gather customer requirements, transform them into technical specifications and service solutions, monitor service delivery, interface with customer and ensure that objectives agreed are met.
- Specify requirements, draft calls for tender and participate to tender evaluation.
- Carry out any other task in line with the main purpose of the job.

REQUIRED QUALIFICATIONS, EXPERIENCE & COMPETENCIES
- Completed university studies of at least 4 years in Computer Science, Engineering or in another related technical field.
- A minimum of 5 years’ relevant experience to perform the advertised tasks.
- Experience in managing large infrastructures (platform storage network) including cloud solution design and management with focus on IaaS and PaaS.
- Experience in:

- Automation
- DevOps, CI/CD, Agile
- Microsoft Azure, AWS or Google cloud administration
- Experience in IT service management.
- Microsoft, Amazon Web Services (AWS) and/or Cisco certifications would be an asset.
- Experience in people and project management.
- Strong interest to keep abreast of relevant trends in technology.
- Technical writing skills (English).
- Managing people: You implement effective people management practices.
- Communication: You are able to foster two-way communication.
- Analytical thinking: You analyse information and are able to identity relationships.
- Customer focus: You adapt services to respond to customer needs.
- Quality focus: You set and foster high quality standards.
- Ability to work in a multinational and multicultural environment.
- Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

USEFUL INFORMATION
- Applications will be accepted from nationals of EUROCONTROL Member States only.
- If selected, the person will keep their current type of appointment duration (undetermined or determined).
- The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
- Information on salary and benefits can be found on our Careers site
- EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.



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