Business & Service Designer
il y a 1 semaine
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
How would you help us to design products & services that our customers really want?
That’s why we are looking for you to realize these ambitions. Does this sound like music to your ears? Do you combine strategic business skills, digital savviness & a beating heart for user-centric design? Then this is what you will do to help us become more customer centric in our day-2-day activities:
- As business & service designer, you have **(final) responsibility** in **conceptualizing new or improving on existing products & services** (‘the customer story’). You continuously search for the best fit in terms of **customer desirability, technological feasibility, sustainability, and business viability**. Besides that you also design the **complete end-2-end customer experience** (‘the customer journey’), **throughout all our channels & touchpoints**. You will help us turn our biggest, wildest ideas into businesses with long-term viability.
- You will follow the “double diamond” or service design methodology to complete your mission. You are the owner of this design process and are ultimately responsible for the 1st diamond: you facilitate all workshops needed to land a fitting value proposition / CX improvement and its execution. You start with investigating existing data & research and when necessary, you organize additional market
- You will be part of a team in the Design ‘chapter area’, and regularly come together with design colleagues working on other projects to share experiences & best practices.
- For your projects, you will be assigned to a multidisciplinary agile project team (squad) in one of the Proximus ‘Tribes’. For example, the Residential Tribe that develops and manages all telco services for residential customers. Or the Ecosystems Tribe that is responsible for the further development of the Proximus Ecosystem to create/offer extra added value in the life of the Proximus customer beyond telecom (examples are Banx & Doktr).
- Your objective is to acquire new customers and/or retain them and increase their satisfaction.
- You constantly put yourself in the shoes of the customer and are the guardian of the relevancy and consistency along the journey touch points.
**3 Reasons This Is a Job For You**
- You are not afraid to sketch, visualize or bring form to ideas & information in order to concretize & clarify them.
- You like working in and driving cross-disciplinary teams towards a common objective, even on challenging assignments.
- You are open-minded, embrace change and love exploring new fields within design & strategy.
**4 Reasons This Is Not a Job For You**
- You feel uncomfortable in ambiguous environments.
- You don’t see the benefit in trying, failing, learning & trying again.
- You find it difficult to think conceptually, and move between abstract and concrete
- You don’t like to dive into numbers, data and/or statistics and interpret them
Your Profile
Must haves
- **Minimum 2 - 5 years experience** as a business/service designer, UX/CX strategist, innovation consultant or role with demonstrable experience in dealing with a wide range of complex challenges in a 'human-centred' way
- You can plan & execute a complete service design track, including conducting user research (qualitative & quantitative) and translating findings to actionable recommendations.
- You are business-savvy, know how to validate business / market potential and can simulate the value of a solution weighing benefits against costs.
- Comfortable in facilitating workshops with multidisciplinary project stakeholders to gain input & alignment
- Experience with digital collaboration tools such as Figjam, Miro or Mural and design tools such as Figma, Sketch or Invision
- Good visual and verbal communication skills with which you combine empathic listening on the one hand with ability to influence others on the other.
- You are capable to integrate strategic priorities into your projects & bring out strategic accents in concepts.
- You are used to performing in ambiguity and change, as well as being open to trying tools/concepts/methods for the first time.
- You have a hands-on & can-do mentality
- You speak fluent English and at least 1 other national language (NL or FR). Of course it is a plus if you have a good knowledge of the three languages.
Nice to haves
- Experience in Telecom and/or service sector
- Knowledge of and/or experience in UX, behavioural design or growth hacking.
- Experience with data analytics platforms (such as Qualtrics, MicroStrategy or Tableau)
What do we offer you?
- We are 100% Belgian. So we make decisions in three lan
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