Head of Service Delivery
il y a 2 semaines
Overview:
**Responsabilités**:
- Assurer le Delivery en direct d’un périmètre donné.
- Piloter et être garant des performances individuelles de chaque Delivery Manager et de leurs comptes/périmètres respectifs
- Assurer la résolution de problèmes que ce soit clients ou employés
- Maintenir et veiller à la mise à jour des outils nécessaires au bon monitoring de l’activité
- Piloter et maximiser le taux d’activité
- Identifier des leviers opérationnels d’optimisation de marges
- Travailler étroitement avec l’équipe SALES pour développer les Comptes clients
- Travailler en collaboration avec les Practices Leaders pour apporter innovation et amélioration continue sur les différents périmètres
- Assurer la conduite des plans de carrières des collaborateurs, supporter par le service de HR
- Participer à la rétention au travers d’actions collaboratives
**Prérequis**:
- Créatif et Force de proposition : capable de penser au-delà de ce qui existe et de proposer des initiatives
- Leadership : qui sait rassembler l’ensemble des collaborateurs de son périmètre afin de les conduire vers un objectif commun
- Sens du service et du client : adapte ses priorités au quotidien afin de garantir le meilleur service client tout en respectant nos valeurs
**Expérience recherchée**:
- 5 à 8 ans, avec une expérience sur une fonction similaire, idéalement dans le secteur du conseil et du service (consultance).
- Connaissance du Delivery de projet complexe (projet au forfait, mesuré par le reste à faire, pilotage par le risque ) est un grand plus.
- Maîtrise à mínima du FR et EN. NL est un plus.
**Pourquoi nous rejoindre**:
- Rejoindre une entité dynamique, jouissant d’un business model StartUp/ScaleUp, tout en ayant le soutien et le support d’un groupe international de 18 000 personnes
- Rejoindre une entité en croissance, justifiée chaque année par le développement continue de nos clients mais également de nouveaux clients, avec une croissance de 25% CAGR.
- Possibilité d’être intégré au Comité de Direction de l’entité.
- Évoluer dans un environnement international alliant proximité et diversité malgré le rayonnement de nos projets.
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