Customer Service Coordinator
il y a 1 semaine
In eerste instantie help je klanten met hun vragen, maar er komt nog meer bij kijken. Geen risico op verveling, want geen enkele dag is dezelfde. Niets is belangrijker voor een onderneming dan tevreden klanten. Bij Telenet begrijpen we dat echt. Als Customer Coordinator neem je dan ook een belangrijke rol op. Je helpt klanten snel en efficiënt: first time right Klanten die ons bellen krijgen geen beltoon, wachttijd of keuzemenu, maar een rechtstreekse lijn naar een vaste contactpersoon: jij
Natuurlijk sta je er niet alleen voor. Je hebt collega’s die met evenveel passie werken als jij. En daar hoort een grote funfactor bij. Work smart, play hard
Voel je het al kriebelen? Let’s talk.
**Profiel**:
- “De klant komt altijd van rechts.”, zeggen wij. Sta jij daar ook achter? Dan zitten we op dezelfde golflengte.
- Je werkt enthousiast toe naar het optimale resultaat voor de klant.
- Je voelt je als een vis in het water in een team. Samenwerken en samen resultaten behalen, daar haal je voldoening uit.
- Je verwerkt snel informatie en leert graag bij.
- Technologie en digitalisering interesseren jou. Heb je een uitgesproken affiniteit met telecom of ICT? Dan zit je goed bij ons
- Je communiceert vlot en professioneel in het Frans en het Engels.
**Aanbod**
Een zeer competitief bruto maandloon dat aangevuld is met talrijke extralegale voordelen.
- **Korting op Telenet-producten. **Ja, je kan Lukaku elke week live zien scoren voor een prikje.
- **Maaltijdcheques **, lekker handig.
- **Een hospitalisatieverzekering **die ook (deels) de orthodontiekosten van je kinderen dekken én uit te breiden is naar het volledige gezin.
- **Een telefoonabonnement **(gesprekken en data) en een **smartphone**:
- Interne mobiliteitskansen en uitgebreide leermogelijkheden **ter ondersteuning van jouw persoonlijke groei
Daarnaast voorzien wij ook de mogelijkheid tot thuiswerk en een extra onkostenvergoeding.
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