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Service Coordinator
Il y a 5 mois
The Service Coordinator occupies an important position in the execution of Service projects and activities performed by Motion & Drives Service Engineers team in Belgium and Luxembourg. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for on-site service jobs, ensuring that the process is seamless, from quotation to acceptance by the customer. Reporting to the Service Manager, during the execution of a service job you will act as the key point of contact for the customer, Field Service Engineers, our factories and external suppliers.
**This position reports to**
Service Manager
**Your responsibilities**
- Acting a key point of contact (mail and telephone) for customers and service engineers
- Planning Service Engineers' maintenance interventions with our customers inclusive the logistics flow
- Providing work description to engineers for the service execution and prepare job safety plans where needed according to ISO, VCA norms
- Following-up all ongoing projects to ensure effective project delivery
- Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system
- Reporting and taking required action towards our customers and sales team based on maintenance reporting
- Identifying key improvement opportunities in products, services and processes, and disseminating the findings
**Gezocht profiel**
- Can-do mentality, with a collaborative, solution-focused approach and strong written and spoken communication skills
- Proven organizing skills with an eye for details
- Stress-resistant, remains calm at peak times and convincingly set the right priorities
- Technical service related experience is a strong plus but not a must
- Willing to develop both your planning skills and your technical affinity is key
- Self-motivation, curiosity and a desire to learn about innovative technologies
- Proficient in Dutch and French. English being an asset.
- Excellent communication skills with a powerful customer focus
- Proficiency with Microsoft Office. SAP is an asset
**Aanbod**
This company serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions.
Electrical motion is applied everywhere in industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution.
- Our people and culture are the foundation of our success.
- We drive innovations through digitalization and make the difference for our customers and partners every day.
- The company keeps the world turning, while saving energy every day.
- Fix contract
