Customer Services Administrator
Il y a 2 mois
The EORTC Projects and Services department is looking for a Customer Services Administrator to reinforce its team. The Customer Services Administrator will work under the supervision of the Head of Services.
Within the EORTC organization, the Project and Services department proposes and further develops EORTC services to commercial partners. Such services include the licensing of EORTC copyright materials for commercial use, translation, or services for electronic Clinical Outcome Assessment (eCOA). The Customer Services Administrator is the first interface between EORTC commercial partners and the EORTC teams, mainly Quality of life, Accounting and Contract teams, regarding commercial requests managed by the Services Department.
Main responsibilities / Major Activities
**Commercial Requests**: Respond to inquiries regarding the use of EORTC Quality of Life questionnaires, translations, and other commercial services. Provide detailed information on terms and conditions for accessing copyrighted materials and services.
**Agreement Management**: Draft license user and eCOA agreements and oversee the signature process to ensure timely and accurate completion.
**Invoicing**: Prepare and issue invoices, ensuring they are accurately recorded both internally and in external systems.
**Translation Coordination**: Manage the coordination of translated versions of questionnaires as requested by commercial users.
**Document Provision**: Supply EORTC Quality of Life questionnaires, certificates, and other documents as requested by commercial users.
**Customer Support**: Offer general support to commercial users and liaise with internal EORTC teams, including Quality of Life, Finance, and Contracts departments, to address queries.
**Process Improvement**: Participate in the review and revision of departmental processes, and propose continuous improvements for SOPs, WINs, trackers, and contracts.
**Commercial Development**: Actively support the development and expansion of new commercial opportunities for the department.
Profile
Bachelor’s degree or equivalent experience (minimum 5 years)
A previous experience in customer service in a strong asset
Excellent verbal and written communication skills for effective interaction with customers, department and groups
Service-oriented and solution-minded, with a strong team player mentality and agility
Strong administrative and organizational skills
Fluent in English
Very good knowledge of MS Office, particularly Excel for managing data & creating report
**Benefits**:
30 days holidays (full time)
Hospitalisation insurance and ambulatory care
Reimbursement of public transport
Meal vouchers
Wage according to our Non-Profit organisation status
Free parking
Hybrid working environment (from Belgium only)
Pension plan
-
Customer Service Administrator
Il y a 6 mois
Brussels, Belgique Group S Select Temps pleinGroup S is op zoek naar een Customer Service Administrator die onze afdeling Finance - Customer Accounting zal versterken. Sociaal karakter en graag werken met cijfers zal ervoor zorgen dat deze functie een uitdaging kan zijn in jou carrière. **Functieomschrijving**: Als Customer Service Administrator (Accounting) binnen Group S ben jij de spil in het...
-
Customer Service Administrator
Il y a 6 mois
Brussels, Belgique Group S Select Temps pleinGroup S is op zoek naar een Customer Service Administrator die onze afdeling Finance - Customer Accounting zal versterken. Sociaal karakter en graag werken met cijfers zal ervoor zorgen dat deze functie een uitdaging kan zijn in jou carrière. **Functieomschrijving**: Als Customer Service Administrator (Accounting) binnen Group S ben jij de spil in het...
-
Customer Accounting Administrator
Il y a 6 mois
Brussels, Belgique Group S Select Temps plein**Group S Management Services zoekt een Customer Accounting Administrator** Ben jij een cijferwonder op zoek naar een nieuwe uitdaging? Heb je een sociaal karakter en een sterk gevoel van verantwoordelijkheid? Dan ben jij wellicht de Customer Service Administrator die we zoeken. **Functieomschrijving**: Als Customer Service Administrator (Accounting)...
-
Customer Administrator
Il y a 6 mois
Brussels, Belgique Headit Temps plein**Headit is op zoek naar een enthousiaste Customer Success Administrator met een positieve en collegiale ingesteldheid, die initiatief neemt en klantgericht is!** **Over onze klant**: Onze klant is een snelgroeiende scale-up die gespecialiseerd is in het bieden van volledige administratieve ondersteuning aan klanten, met name binnen de vastgoedmarkt. Het...
-
Customer Succes Administrator
Il y a 6 mois
Brussels, Belgique Headit Temps plein**Headit is op zoek naar een enthousiaste Customer Succes Administrator met een positieve en collegiale ingesteldheid, die initiatief neemt en klantgericht is!** **Over onze klant**: Onze klant is een snelgroeiende scale-up die gespecialiseerd is in het bieden van volledige administratieve ondersteuning aan klanten, met name binnen de vastgoedmarkt. Het...
-
IT System Administrator
Il y a 7 mois
Brussels, Belgique Sander and Partners Temps pleinDiscover a Premier Opportunity in Brussels! An esteemed international organization focused on global customs services is looking for an IT System Administrator. This entity, central to international trade, advocates for efficiency and effectiveness in customs operations globally. IT System Administrator | Main Responsibilities Optimize, secure, and monitor...
-
Oracle Database Administrator
Il y a 7 mois
Brussels, Belgique BREVCO SERVICES Temps plein**Oracle Database Administrator for Personnel Management Information System** **Working Location**: Brussels, Belgium. **Security Clearance**:NATO Secret. **Language**:High proficiency level in English language. *** **EXPERIENCE AND EDUCATION**: **Essential Qualifications/Experience**: - 10+ years’ experience in Oracle Database Administration,...
-
Technical Service Administrator
il y a 1 mois
Brussels, Belgique Smals Temps pleinAls Technical Service Delivery Administrator werk je operationele processen uit voor specifieke toepassingen. Je installeert en configureert de infrastructuur die nodig is voor het hosten van de toepassingen. Nadat deze services in productie zijn gegaan, monitor je ze om de kwaliteit, performance, veiligheid en stabiliteit van de toepassing te waarborgen. Je...
-
Cloud Database Administrator- Brussels, Belgium
Il y a 4 mois
Brussels, Belgique KompiTech IT Services Temps pleinWe are looking for a skilled SQL Server Database Administrator to support our customer in Brussels, Belgium. You will play a critical role in migrating our client's SQL Server databases from version 2012 to 2019. This includes planning, evaluating the current environment, and ensuring a smooth migration of all system components. **Key Responsibilities**: -...
-
Customer Accounting Administrator
il y a 4 semaines
Brussels, Belgique Group S Temps pleinBij **Group S** herdefiniëren we de toekomst van HR door het beste van digitalisering te combineren met een diep mensgerichte aanpak. Dankzij innovatieve oplossingen die inspelen op de behoeften van onze klanten, creëren we vloeiende en op maat gemaakte HR-ervaringen, waarbij elke interactie telt. Onze ploeg vervoegen betekent deelnemen aan een avontuur...
-
Sales Administrator
Il y a 6 mois
Brussels, Belgique Just Eat Takeaway.com Temps plein**Sales Administrator**: **Hungry for a challenge?**: Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers. **About this role**: As a Sales Administrator, you will be the person in charge of carefully checking all the documents received from our Sales Team, being sure that all details are...
-
Customer Service Intern
Il y a 3 mois
Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein**Position Summary** - Where will you work? Nestlé’s offices in Brussels - When will you start? January 2025 - How long will it last? 6 months In this position located in our supply chain department, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers (Delhaize, Carrefour,...
-
SQL Server Database Administrator- Brussels, Belgium
Il y a 4 mois
Brussels, Belgique KompiTech IT Services Temps pleinWe are looking for a skilled SQL Server Database Administrator to support our customer in Brussels, Belgium. You will play a critical role in migrating our client's SQL Server databases from version 2012 to 2019. This includes planning, evaluating the current environment, and ensuring a smooth migration of all system components. **Key Responsibilities**: -...
-
Customer Service Specialist
Il y a 6 mois
Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein**Position Summary** In order to reinforce our Customer Service team in the Supply Chain department, we are currently looking for a Customer Solutions Analyst. In this position, you will not only help our customers solve their issues but you will help us to implement a new way of working to transform existing processes and win with Customers. You will...
-
Sales Administrator
Il y a 6 mois
Brussels, Belgique HAYS Temps pleinHasselt | Automotive | Voltijds | NL | Doorgroeimogelijkheden | Sales support Jouw werkgeverOnze klant is een gekende speler in de Automotive sector en heeft zich over de jaren heen in de markt gezet als een van de voornaamste spelers. In het kader van hun continu groei zoeken ze momenteel naar een getalenteerde sales administrator om hun filiaal in Hasselt...
-
Hybrid Cloud IT Administrator
Il y a 6 mois
Brussels, Belgique astrid Temps pleinVotre engagement peut sauver des vies! **ASTRID** Hybrid Cloud IT Administrator ASTRID est un réseau innovant à haute technologie pour la transmission vocale et de données. La radiocommunication du réseau ASTRID est spécialement destinée à tous les services de secours et de sécurité en facilitant leur collaboration mutuelle. Le réseau ASTRID...
-
Linux System Administrator
Il y a 6 mois
Brussels, Belgique Pauwels Consulting Temps plein-brussel / bruxelles bediende, freelancer 40 uur per week - Toon HertogsTalent Acquisition Specialist IT 0032499795043 - **Linux System Administrator**: ICT & Digital - Infrastructure Pauwels Consulting is searching for a Linux System Administrator (payroll or freelance) to join its growing System Administrators team. Are you the one-in-a-kind Linux System...
-
Aoc Training Administrator
Il y a 7 mois
Brussels, Belgique TUI Group Temps pleinBrussel, België- Rijswijk, Nederland- - 127215- - Hybride- - Vaste functie- - Fulltime- - Depending on local regulationsReporting to the **AOC Training Support Manager**, the** Training Administrator** will provide administrative and training coordination service to the regional Training team. They will be responsible for the day to day running of training...
-
Sales and Customer Service B2B Specialist
il y a 1 mois
Brussels, Belgique Nestle Operational Services Worldwide SA Temps plein**Position summary** Guide B2B customers from our different strategic segments throughout their lifecycle, understand their specific needs and create sales possibilities. With your functional, service and sales expertise, you act as the customer's privileged point of contact for Nespresso assistance. You create a nice partnership with them and become their...
-
Windows System Administrator
Il y a 6 mois
Brussels, Belgique Talencia Consulting Temps plein**Job Title**: Windows System Administrator **Start Date**: ASAP **Remote**: Three days per week remotely **Location**: Brussels **Schedule**: 6 months ++ **Technologies / Experience**: Medior with 4-5 years of experience as System Administrator Good experience in Windows administration Good experience with Active Directory management. Proficient in...
