Operations Assistant

Il y a 2 mois

Brussels, Belgique Serco Europe Temps plein

Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

**We’re looking for a Operations Assistant, to reinforce the team in Brussels**

**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**

Main Responsibilities
Depending on the needs of the AIMS team, the contractor shall be assigned and shall complete some or all of the following tasks:

- To manage and support the process of migration to the EAD services of EAD clients (Data Provider (DP), Data User (DU), both Civil and Military), and provide first level information to potential customers.
- To manage and ensure the maintenance of client/contact information and management of actions resulting from client contacts.
- To contribute to processes, procedures and improvement initiatives to increase effectiveness of working arrangements with stakeholders.
- To coordinate and prepare invoices for EAD clients.
- To contribute to the development and maintenance of awareness material such as EAIM publications, and bath the general and operational AIM websites including contributions to various EUROCONTROL newsletters and workshops.
- To develop and maintain operational documentation related to the management of EAD customers.
- To assist the customer manager in the elaboration and maintenance of the Business Plan, Annual Plan and Annual Report.
- To monitor the customer satisfaction survey process in close cooperation with the Performance Forecasts and Relations Unit, including customer satisfaction on events and on AIM service in general.
- To organise EAD events and related workshops including preparation of material, draft minutes, and action item follow-up.
- To perform any other task in line with the main purpose of the job.

**Educational Requirements**
**Mandatory**:
Bachelor's degree or equivalent professional experience in the area of Aeronautical Information Management

**Languages**:
Excellent command of the English language and ability to write documents in a clear and structured way in English. Command of any additional European language(s) is an advantage.

**Technical/Professional Qualification**
**Desirable**:

- Excellent knowledge of MS-Office (in particular MS-Word. MS-Excel and MS-Powerpoint)

**Experience/Skills Required**
**Mandatory**:

- A minimum of two (2) years of experience in the area of Aeronautical Information Management
- A minimum of one (1) year of experience in the area of customer management Technical drafting skills (English), E.g. production of meeting minutes, drafting of technical ndas, etc.

**Desirable**:

- A minimum of one (1) year of experience in the area of project management
- Experience in giving training in the AIM domain
- Knowledge of or interest in the ATM & ATS domain Basic knowledge of EAD (familiar with NOTAMs or AIP)

**Other Requirements (Personal Characteristics)**
**Mandatory**:

- Good interpersonal skills, ability to establish and maintain good professional relationships both internal and external

About The Company
**Why should you join Serco ?**

At Serco not only is the nature of the work we do important, everyone has an important role to play.
- Meaningful and vital work_ - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
- A world of opportunity_ - You’ll be wholeheartedly supported with development and career progression
- Great people_ - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

**What we offer**
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

**_Important_**
- Any o

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