Workforce Planning

il y a 4 jours

Brussels, Belgique AXA Temps plein

**Workforce Planning & Analytics Manager** **(**220007I8**)**

**LIEU PRINCIPAL**: BELGIUM-BRUSSEL - BRUXELLES-BRUXELLES

**ORGANISATION**: AXA Partners - AP Services & Assistance

**TYPE DE CONTRAT**: Permanent

**EQUIPE**: Equipe de jour

HORAIRE**: Temps plein

**DESCRIPTION**

**Key responsibilities**
- Be a trusted advisor on a wide range of Workforce Planning & Analytics related topics
- Manage and deliver Workforce Planning & Analytics projects
- Support development of innovative solutions through key partnerships and external tech vendors
- Assess capability gaps in both a quantitative and qualitative way

**Forecasting & Planning**:

- Calculate forecasts to optimize staff deployment and balance workload when normal working conditions and when labor demands change (e.g.: Actual volumes vs forecast, sickness, new contracts, etc.)
- Monitor staff resources that are needed for regular activities and all other operations during a particular time of the year (e.g.: seasonal peaks or holiday demand, extreme weather events)
- Create the budget to the correct level of staffing in line with the Head of Operations and verify on a monthly basis that the budget is achieved and inform the Head of Operations in case of inadequacy
- Design individual and collective schedules according to workload forecasts, employee wishes, holiday planning, unforeseen absences, trainings and meetings and/or exceptional working conditions
- Planning optimization:

- Create the necessary shift patterns for the assistance staff to reach the SLAs
- Conduct governance meetings to review planning and refine needs with main stakeholders (Ops, Customer Experience,..)
- Update daily, weekly, monthly and forecast dashboards in link with the Hypervision Officer
- Identify and deploy improvements in planning and productivity including cross department / country synergies / fluid working opportunities
- Design workforce management steering procedures and strategies
- Communicate to the business the possible issues and solutions together with the Head of Operations

**Absenteeism and overtime management**:

- Anticipate the effects of absenteeism and propose actions to reduce its impact
- Validate requests for absence and overtime, and enter data into the time registration system (MyProtime)
- Collect and record all absenteeism statistics at operational level
- Propose corrective actions in collaboration with the operations management to reduce absenteeism

**Reporting**:

- Manage daily, weekly and monthly operational reports on delays, productivity at both global and individual levels
- Update the data of the assistance staff (phone numbers, preferences for planning,...)

**Reporting AND working relationships**:

- Reporting to the Head of Operations Benelux
- Close collaboration with Team Leaders
- External suppliers and third-party business associate
- #Li-BE_

**QUALIFICATIONS**
- University degree preferably in field such as Business, Economics, Mathematics
- Approx. 5 years relevant working experience in workforce forecasting, planning optimization and reporting
- Understand business goals and translate those goals into actionable insights on how to improve talent management processes
- Experience of working with workforce data models and tools (BI Tools, SWP tooling, Python and R) is a plus
- Data driven analytical thinking, as well as strong communication and presentation skills
- Excellent eye for the people impact of planned and ongoing automation initiatives
- Strong team player, who demonstrates ownership by working independently on key activities

Li-BE

**A PROPOS D'AXA**

Le Groupe AXA est un leader mondial de l’assurance et de la gestion d’actifs, avec 160 000 collaborateurs au service de 105 millions de clients dans 62 pays.

Nous protégeons et conseillons nos clients à chaque étape de leur vie, en proposant des produits et services qui répondent à leurs besoins dans les domaines de l'assurance, de la prévoyance, de l'épargne et de la gestion des actifs.

Notre mission: Donner à chacun les moyens de vivre une vie meilleure.

Nos valeurs: Customer first, Intégrité, Courage et One AXA

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**POURQUOI NOUS REJOINDRE ?**

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and w

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