
Customer Service Advisor Nickel Belgium W/m
il y a 4 semaines
**About Nickel**
Launched in 2014, Nickel is a successful fintech company that offers the possibility for anyone to open a current account in 5 minutes inside a tobacco shop in France.
Nickel is a payment institution licensed by the ACPR (Bank of France) and, since 2017, a subsidiary of BNP Paribas.
With more than 2,2 million accounts opened and 6,500 tobacconists or press shops transformed into small branches, Nickel is a great success story and the #1 neobank in France.
With more than 600 collaborators based in Paris, Nantes, Madrid, Lisbonne and now Brussels, Nickel is accelerating its international development and will be operating in 8 European countries in the next 4 years.
Nowadays, Nickel is launching its activities in Belgium. Our objective is to reach 300.000 accounts and 1.400 points of sale in 2025 thanks to our attractive payment account offer.
**About the Position**
You will be directly reporting to the contact center team leader of Nickel Belgium. Within the contact center, you will support customers by providing them with an effective solution in compliance with procedures.
The position is based in Brussels.
Your main responsibilities will be:
- Handling customer, distributor or external requests and complaints;
- Carry out back office operations from the beginning to the end;
- Facilitate the collaboration with the compliance and legal team;
- Ensure that quality commitments are respected;
- Support the team at administrative level;
- Pick-up customers and distributors calls to support the team when needed;
- Participate through your proposals in the continuous improvement of the service provided.
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