Fulfillment System Owner Ordering Operations

Il y a 2 mois

Brussels, Belgique Proximus Group Temps plein

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

**Context**
- As Fulfilment System Owner of the Fulfilment Service Desk team, you are part of the ENA department of the DTI business unit.
- You work in a great variety of systems and projects, which touch the heart of our company, and you will get the chance to work together with people from the different departments and levels.

**Role description**

**Content of the function**
- You coach the team in order to optimize the methods and procedures (M&P) and to automate where applicable to reach the best efficiency.
- Use your knowledge and experience to analyse all functional structural problems with the goal to identify the root cause of the problem and to create a defect towards the development teams, or to identify a functional gap towards the analyst team or a data quality issue to be solved.
- Try to identify the root cause and based on this to look also for a temporary solution until a final solution has been put in place.
- Define or participate in the prioritisation of the issues.
- Are responsible for a clear communication of the problems, their status and the resolution.
- Do follow up of the implementation of the solution and assure the problem has been solved completely.
- Do follow up of changes related to new projects and transformation programs.
- Keep track of the strategic evolution in your domain of expertise. Provide suggestions for further evolution.
- You are the point of contact for escalation of incidents

Your Profile
- You have a bachelor or master degree (preferably in an IT related domain) or equivalent by experience.
- You are an expert with at least 5 years of experience, preferably in IT, CUO or Order Management.
- You have a knowledge of sales, ordering and provisioning processes within Proximus.
- You have profound experience in operational analysis in a complex IT environment.
- You have a good knowledge of relational databases and a thorough knowledge of SQL.
- You are a fast learner. You will have to learn the complex environment of our ordering systems, customer databases, technical documentation systems and billing systems on very short notice.
- You are analytical and assertive, customer
- and solution-oriented.
- You are optimistic, solution oriented, creative with an open mind.
- Customer centricity is part of your nature.
- You value communication and collaboration with others.
- You have a learning attitude.
- You can as well perform individual tasks independently as work in a team on joint objectives.
- Good knowledge of English is mandatory. French and/or Dutch is an advantage.

What do we offer you?
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.

Naturally we have a competitive salary package for you. Click **here** **(or apply) to discover what else we offer.

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