Digitribe - Incident Manager

il y a 7 jours


Anderlecht, Belgique DigiTribe Temps plein

For one of our clients, a bank based a in Brussels, we are looking for an Incident Manager.

**Details below**:
**Your responsibilities as Incident Manager**:

- You will manage the incident management process for the temporary I&M environments.
- You ensure that incidents in these temporary environments are correctly prioritized and assigned in a timely manner to the team/service provider that can provide the solution.
- You ensure strict follow-up of the resolution of incidents.
- You perform regular checks on the execution of the process to ensure its effectiveness.
- You make recommendations to improve the process, where necessary, in consultation with key stakeholders.
- Agreed improvements are documented, communicated to all participants in the process and if necessary, training sessions are organized.

**Your profile**:

- You have minimum 5 years experience in incident management
- You have preferably performed incident management activities within the financial sector
- You have a good knowledge of Service Now. You have experience in the use of Service Now for incident & problem management
- You work independently, bring together the right people who can potentially resolve the incident quickly, facilitate discussions that lead to possible directions for resolution
- You communicate actively and above all pro-actively
- Knowledge of one of the two national languages and knowledge of English (knowledge of the second national language is an important asset)
- You understand and promote the importance of well functioning processes such as incident management. You understand the link with various other processes such as problem and change management.



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