Director, Professional Services
Il y a 6 mois
**See what you can do with Prophix**
Prophix is a leading global platform and partner for finance performance management. We create software that serves ambitious finance teams, helping them empower their organizations, gain valuable insights, and drive business performance. Thousands of finance leaders across nearly one hundred countries use Prophix today.
Working with a global network of partners and with headquarters in Mississauga, Ontario, Canada, we maintain offices in North America, South America, the U.K., Europe, and Asia. Learn more about our offices here.
As Director, Professional Services (EU) you will be accountable for positive customer results and for maintaining a high-performing team. This role will be important to maintain high standards of delivery and levels of customer success while also scaling the professional services team to meet our company growth plan. The role is based in the Benelux region with a preference for Brussels, Belgium.
**What You Will Do**
- Ensure customers have a great experience and projects are delivered successfully:
- Maintain visibility over the EU and UK portfolio of active projects and proactively take action to ensure projects are successfully delivered
- Act as the senior Prophix sponsor and escalation point for your customers
- Take a hands-on role to manage and contribute on a portion of the regional projects, until the point where the region reaches scale and more front-line managers are needed
- Manage a high-performing team:
- Manage a team of 12-15 staff, including at least one manager, and across different European and UK jurisdictions
- Performance manage the team and inspire them to reach their highest potential
- Support the team to meet their productivity and customer satisfaction benchmarks
- Hire and on-board new employees as needed
- Maintain relationships with key delivery and reseller partners
- Manage the regional P&L:
- Maintain intimate knowledge of your local P&L’s for the UK and EU and be thoughtful about additional spend
- Participate in the monthly variance analysis process and global monthly and quarterly operating rhythm
- Support the global forecasting processes by working with Sales, global PS Operations, and your local team to ensure we have appropriate staffing levels while maintaining versatility to adapt to fluctuations in the sales pipeline.
**What You Will Bring**
To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.
**Required Qualifications**
- Fluent in French and English; other languages are an asset.
- Proven track-record of modernizing Professional services departments.
- 5+ years working within a professional services department:
- Leadership abilities with a culture of high-performance and personal growth for your team members.
- Financial Planning & Analysis
- Financial Consolidation
- You have been through implementations and understand the process and challenges.
- Solid grasp of CPM technology. Preferred experience in at least one similar software is required: In-depth CPM / EPM product experience including: Prophix Adaptive Insights, Vena, Planful, Tagetik, Anaplan, OneStream, Jedox, Lucanet, Oracle EPM, TM1, others
- Must be legally entitled to work in the country where the role is located. Must be able to travel European Union and have a valid passport. Ability to travel to Canada and internationally is preferred.
**Why join?**
**A solid foundation - and a bright future.**
Prophix has been around for 30 years and is well-established in the market. Recently acquired by Hg Capital, we are thrilled to be working with investors who see significant growth opportunities for the continued adoption of Corporate Performance Management (CPM) software by mid-market organisations. Our CPM software fills the gap and presents us with an enormous market opportunity.
**Community, culture and purpose.**
We encourage our Phixers (the extraordinary team working at Prophix) to create wins for all, innovate with purpose, have passion for excellence, and laser-focus on delivering for the finance leaders of today and tomorrow. Our goal is to ensure we are living our values and nurturing a collaborative, growth-minded culture where everyone can shine.
We reward team accomplishments, but we also know that life outside of the office is vital. To that end, we provide a highly competitive compensation, vacation and benefits package, and encourage participation on one or all five of our company sports teams as well as seasonal celebrations.
At Prophix, we aim to create a lasting impact on the global community through meaningful programs and projects. We create real opportunities to participate in volunteer activities through our corporate social responsibility program (CSR), fundraising activities and paid volunteer days to support causes important to you. We also have a CSR committee that you may wish to sit on, and you can nominate an important c
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