Remote Sales Manager

il y a 19 heures

Zaventem, Belgique IKEA Temps plein

Who you are

As a Sales & Service Manager you will drive Remote Sales & Services in the country, by executing and maximizing business performance. You will be responsible for the Sales and Customer goals via a highly engaged team, creating the best experience for remote customers and co-workers. Next to that, you will lead and manage the operational sales & services team within the country in alignment with the group sales counterpart.

Other responsibilities you will secure are:

- Being accountable for executing and adapting the sales & service strategy to local prerequisites and drive country Sales in order to maximize growth and create an excellent customer experience.
- Accountable for achieving country business goals thus meeting set business outcomes
- Ensure a seamless customer journey by offering the best customer experience with great quality for all remote contacts.
- Identify new and additional remote sales opportunities in order to increase growth
- Participate and provide input to the Customer Support Center (CSC) Management Team, with a continuous focus on driving the best customer and co-worker experience across all areas of the CSC. Securing sales perspectives are taken into account.
- Lead, coach and develop the country sales & services team, promoting individual growth and securing a high performing team of passionate experts.
- Contribute with input to Demand & Capacity and Planning, Scheduling & Intraday team in order to optimize team productivity and effectiveness.
- Build and manage close relations to selling team within Commercial in order to capture state of the art selling knowledge and techniques.
- Responsible for maintaining close cooperation with the Group Sales team, providing input and feedback in order to maximize continuous improvement in the Sales area.

**Responsibilities**:
The Service & Sales Support Manager we are looking for has:

- A good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people.
- Good knowledge of new technology and how to harness this to drive incremental sales or value growth.
- Strong knowledge of selling services in a remote environment, both reactive and proactive, with knowledge of the selling area within retail and major industries.
- Strong knowledge of digital and remote selling techniques and drivers.
- General knowledge of the contact centre industry and in particular the selling function within globally steered organizations.
- Broad knowledge of sales mechanisms and the pulse of the market (customers, competition, news).
- Motivated by sharing and living the IKEA culture and values.
- Passionate about understanding the behaviors of the many people, the local Life at Home and current Home Furnishing trends.
- Energized by driving business growth and contributing to overall success of IKEA through collaboration.
- Appreciate the mix of strategic thinking and turning commercial activities into practice.
- Passion for leading others and energized by developing and challenging people to reach goals.

Our team within Ikea

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

If you grow, IKEA grows Discover together with us the opportunities for your career in an inspiring work environment within an international context. A place where entrepreneurs get the chance to do what they do best. There are a lot of possibilities to grow together

Next to that, we offer you a competitive salary with extra-legal benefits like an extended insurance package, staff discount, our IKEA staff restaurant with delicious healthy food, eco-vouchers, an IKEA bonus based on the commercial results of our stores, a reward for your loyalty to IKEA (TACK pension saving program) and much more

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