Technical Support Specialist Intrusion Security
Il y a 2 mois
Johnson Controls Security Products is a unified group of world-leading access control, video and intrusion brands. Operating in more than 40 offices with over 2000 employees, these brands
- **Bentel, DSC, Sur-Gard, Visonic, Qolsys and C24 **have more combined years of experience in the security industry than any other group in the world.
The Technical Support Technician will be responsible for will conduct the telephone support of the **Bentel, DSC, Sur-Gard, Visonic, Qolsys and C24 **range of products. The position will assist with training (in house and externally), product evaluation, occasional site visits and any other activity that can help support our customers and internal teams. You can be located remote or local to a JCI Office and report to our Intrusion Technical Support Manager, EMEA. As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact.
**How you will do it**
**What we look for (**Required)**
- Strong Technical Background or Associative Degree or equivalent would be preferred.
- Tech savvy individuals who can navigate IT and interactive communication tools.
- Experience in dealing with hardware and software issues, and with strong troubleshooting skills.
- Action orientated; self-starter takes initiative to resolve issues.
- Strong communication, interpersonal and problem-solving skills.
- Highly motivated, able to develop resilient and positive professional relationships.
- Quick learner and team worker who provides effective communication to key stakeholders.
- Flexible M-F Shift work required to provide customer support to all markets (9am CET - 6pm CET).
- Strong English communication skills both written and verbal.
- Strong French OR Spanish Language skills (or Both)
- Understanding of networking principals and concepts.
- Strong Linux experience.
**Good to have**
Experience working within the Electronic Security (Intruder Systems) or Communications industry.
Understanding of electronic security products and electrical concepts
**Who we are**
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
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